5,141 tickets1-100

Re: Order change

Hatice Elif Celik · celikhelif@gmail.com · Gorgias #222026592

closed
Opened
19 May 2026, 23:10
Closed
20 May 2026, 17:39
Assignee
Jesselle - Orders
Order
2340161
or_confirmation emailsor_size changeorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-19 23:10:03· email/email
    Hi I want to change my order. I want my bottom bikini cheeky please
  2. AGENT2026-05-20 06:15:08· email/helpdesk
    Dear Hatice, Thank you for your recent order. Sorry for the confusion, I understand how this can be unclear. The order confirmation email only shows a preview of what you ordered. I am happy to confirm your order #2339812NA went through successfully for the following items. Please refer to a snapshot of your order summary below: CELESTE - COOKIE Short in M SOFI - COOKIE Halter Bikini Set 1 x Bottom / L / Cheeky 1 x Top / M / Normal Please expect a separate email including your tracking details once available, be sure to check your Spam/Junk folders. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x
  3. CUSTOMER2026-05-20 06:28:39· email/email
    Hi thank you for helping but bottom has to be medium and cheeky, top is large.
  4. AGENT2026-05-20 12:09:16· email/helpdesk
    Hi Hatice, Thank you for getting back to us. It's Katrina from Triangl's Orders team again with an update for you about your order #2339812NA. We removed your original order from our system but please do not panic! We created a new one with your preferences. Your new order number is #2340161NA and it is for the following: 1 x CELESTE - COOKIE Short in M SOFI - COOKIE Halter Bikini Set 1 x Top / L / Normal 1 x Bottom / M / Cheeky Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Do not panic though! Your order has been updated – as promised! – just as you requested. A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x
  5. CUSTOMER2026-05-20 14:49:26· email/email
    Thank you!
  6. AGENT2026-05-20 17:39:28· email/helpdesk
    Hi Hatice, On behalf of my colleague Katrina, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X
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