31,243 tickets1-100

Re: Return Delivered – Order #2307505NA

Ashley Gentile ¡ gentilea003@gmail.com ¡ Gorgias #219440480

closed
Opened
2 May 2026, 18:27
Closed
5 May 2026, 09:05
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_follow-upreturns_processedtrianglchannel-email

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  1. CUSTOMER2026-05-02 18:27:31¡ email/email
    Hi, I'm writing to confirm that my return for order *#2307505NA* (VINCA Turquoise Neoprene Triangle Bikini Set – top and bottom) has been shipped and successfully delivered. According to tracking, the package was delivered on May 2, 2026. Please confirm receipt of the return and process my refund as soon as possible. Let me know if you need any additional information. Thank you.
  2. AGENT2026-05-03 01:13:23¡ email/helpdesk
    Hi Ashley, Thank you for reaching out and for confirming the return shipment—we really appreciate it. We’ve tried to review the screenshot you attached, however, the tracking number appears to be cut off, so we’re unable to fully verify the details on our end. Could you kindly resend the screenshot showing the full tracking information, or alternatively, just type the tracking number in your reply? Either option works perfectly for us. Once we have this, we’ll be able to proceed with confirming your return and processing your refund as quickly as possible. Kindest, Nikka
  3. AGENT2026-05-03 01:13:33¡ email/helpdeskINTERNAL
    2307505NA / 2156D42896998 RT: https://triangl.gorgias.com/app/ticket/217315652
  4. AGENT2026-05-03 04:10:37¡ email/helpdesk
    Hi Ashley, Thank you for providing the proof of postage for your return. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Denise xx
  5. AGENT2026-05-03 04:10:41¡ email/helpdeskINTERNAL
    FP 2307505NA 2156D42896998 SD 28 Apr 2026 ADD 2 May 2026 TN 9534616282426118923473
  6. CUSTOMER2026-05-05 04:18:13¡ email/email
    Hi, I just received an email asking for feedback on my experience, but I have not even received my refund yet. I returned the items, provided tracking, and they have already been delivered, so I'm confused as to why my refund has not been processed. It's frustrating to be asked for feedback when the issue hasn't been resolved. Can you please provide an update on my refund and when I can expect it back in my account? Thank you.
  7. AGENT2026-05-05 09:05:16¡ email/helpdesk
    Hi Ashley, Thank you for reaching out, and we’re sorry for the confusion and frustration this has caused. We understand how it may feel to receive a feedback request before your refund has been completed, especially since you’ve already returned the items and confirmed delivery. Upon checking, a request to process your refund was submitted on 5/03/26. Kindly allow up to 10 business days for the processing to be completed, as this timeframe includes internal handling as well as bank processing times. We hope this clarifies the situation, and we truly appreciate your patience. Please feel free to reach out if you have any further questions. Kindest, Denise xx
  8. AGENT2026-05-05 11:49:49¡ email/helpdeskINTERNAL
    WH 5/4/2026 #2307505NA 2156D42896998 ASHLEY GENTILE VINTUR2TOPM 1 USPS9534616282426118923473 329505 5/5/2026 5/4/2026 #2307505NA 2156D42896998 ASHLEY GENTILE SIDTUR2ABOTS 1 USPS9534616282426118923473 329506 5/5/2026
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