Hi, on 5/11 I submitted a request to return a swimsuit that didn't fit me well. I received an email that I would hear back about the confirmation within two days but I haven't received anything so I was just checking in.
AGENT2026-05-14 20:47:29· email/helpdesk
Dear Alissa,
Thank you for contacting us. I’d be glad to help!
Upon checking, we reached out to you last Wednesday and we have yet to receive your response. Kindly check your spam and junk mail folders. I will send the copy below in case you have missed this.
Thank you and looking forward to your response.
Kindest,
Joan xx
AGENT2026-05-14 20:47:34· email/helpdeskINTERNAL
#2329297NA / E3A4EE2913719 / Offered EX to RF
RT https://triangl.gorgias.com/app/ticket/221050993
CUSTOMER2026-05-14 21:44:23· email/email
I would like a refund. Thanks.
AGENT2026-05-17 00:07:51· email/helpdeskINTERNAL
replied to https://triangl.gorgias.com/app/ticket/221050993
Replies are sent through Open Doors, so they stay on the customer record.