Re: Wrong item

Hi Autumn, Thank you for reaching out, and I’m sorry to hear about your disappointment with your recent order. After reviewing your purchase (Order #2317876NA), we can confirm that the item selected at checkout was Bottom / Size S / Cheeky, not Cheekiest. As shown in your order details, the Cheeky option was the coverage chosen at the time of purchase. We understand the confusion, especially when comparing with your friend’s order. To clarify, this particular design is only produced in two coverage options: Cheeky and Cheekiest. We do not manufacture this style in a regular or full-coverage cut. If you revisit the product page and click on “Bottom Coverage,” you will see that these are the only available options. That said, we truly understand how important this item is for your upcoming trip, and we’d be happy to assist you further. If you would prefer to exchange your item for the Cheekiest version (subject to availability) or explore a return for a refund, please let us know and we’ll guide you through the next steps right away. We appreciate your understanding and look forward to resolving this for you as quickly as possible. Kindest, Joanna

Dear Autumn, Thank you for your response. We are eager to assist but unfortunately, the VINCA -TURQUOISE Bottom / S / Cheekiest you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2317876NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Crystel

PENDING APPROVAL 2317876NA / AOOS

Hi Autumn, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request for Order #2317876NA and wanted to kindly remind you that we’re awaiting your response to proceed further. I'm afraid that the free shipping code has already expired, but no worries! Here is the updated free shipping code to waive the shipping cost of your new order: EXCHANGE-TRIANGL-18 Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Jetz