Re: Your Exchange request # 6E120D2914568: Approved

---------- Forwarded message --------- From: Jillian Taylor Date: Mon, May 18, 2026 at 4:51 PM Subject: Fwd: Your Exchange request # 6E120D2914568: Approved To: bbkewanee@gmail.com ---------- Forwarded message --------- From: Triangl Date: Wed, May 13, 2026 at 11:02 PM Subject: Your Exchange request # 6E120D2914568: Approved To: Your return request has been approved Dear Jillian Taylor, Thank you for confirming your return request — we're sorry to hear your order didn't meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ *Return Authorization (RA) Number: #6E120D2914568* ⸻ *1. Prepare Your Items* Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. *For Refunds:* • Send the full set and bag/pouch in their original plastic packaging. *For Exchanges:* • *Full Set*: Include the bag/pouch in original plastic packaging. • *Bottoms* Only: Include the bag/pouch in original plastic packaging. • *Top Only*: Keep your bag/pouch, but return the top in its original plastic packaging. ⸻ *2. Include the Dispatch Note* Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ *3. Ship Your Return* Send your items to the correct address below. All items must be received within 14 days of your RA being issued. ⸻ *Return Addresses* *United States (Only for North & Central America, except Canada)* TRIANGL RETURNS C/O Web To Door Corp 16593 E 14th St San Leandro, CA 94578 USA *Canada (Only for Canadian customers)* TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada *United Kingdom (UK customers ONLY)* TRIANGL Returns Expand Talent 42 Swan Meadow Warwick CV34 6HZ United Kingdom *Netherlands (EU customers ONLY — do NOT use if you are in Switzerland / Norway / UK / non-EU)* TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands *Asia / Middle East / South America / Africa * TRIANGL RETURNS C/O James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street Kwai Chung, N.T. Hong Kong *Australia / New Zealand / Pacific Islands (Oceania)* TRIANGL RETURNS C/O ICAL International Customs and Logistics 2 1–23 Jets Court Melbourne Airport , VIC 3045 Australia *Jersey (Only For customer located in Jersey, CI, and European countries outside the EU)* TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands ⸻ *Important Notes* *• Duties & Taxes for Mexico Returns: *Please ensure your return shipment is sent DDP (Delivered Duty Paid), with all Duties & Taxes prepaid at the time of shipment. Returns where Duties & Taxes are billed to TRIANGL may not be accepted and could result in the return being deemed ineligible. *• Return Shipping:* Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. *• Switzerland / Norway / Non-EU : *Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer's responsibility. *• Shipping Method:* We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost in transit. ⸻ *Expedite Your Refund or Exchange* To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time.

Hey I'm just checking in after the last email about making a new order I sent back the top and the bottoms. I'm just making sure that when the new one comes it's the top and bottom and not just the top?I misunderstood your last email I didn't think I could send back just the one piece so I sent back the whole set. Unless I'm just confused and new top and bottom are coming. Thank you!!

Yes that is correct!!