31,919 tickets1-100

Re: Your Refund request # 8980622907786: Approved

Julia Hood 路 julia.gurney.hood@gmail.com 路 Gorgias #222315465

closed
Opened
21 May 2026, 15:12
Closed
29 May 2026, 14:17
Assignee
Ja - Returns Team
Order
2347786
returnsreturns_clarificationreturns_follow-upreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-21 15:12:37路 email/email
    The tracking for the return is Fedex #872057536391 https://www.fedex.com/fedextrack/?trknbr=872057536391&trkqual=12030~872057536391~FDEG
  2. AGENT2026-05-21 15:58:40路 email/helpdesk
    Hi Julia, Thank you for sending your return tracking information. Upon checking, your Refund Request for Order # #2319193NA was approved on May 5, 2026. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. Kindest, Pearl
  3. AGENT2026-05-21 15:59:51路 email/helpdeskINTERNAL
    #2319193NA 8980622907786 / shipped beyond 14 days / offered OTE EX date approved 5/5/2026 TN: 872057536391 SD: 5/20/2026
  4. CUSTOMER2026-05-26 20:07:42路 email/email
    Hi Pearl, Thank you - I am sorry for the delay in getting in the mail. Can I exchange for the Sofi-- Pink Candy Velvet Halter Bikini set Top M/Normal Bottom Cheeky S Thank you!
  5. CUSTOMER2026-05-27 19:39:58路 email/email
    Hi Pearl, I am just making sure the email above was received.
  6. AGENT2026-05-29 14:17:53路 email/helpdesk
    Hi Julia, Thanks for sending this through. Great news, your exchange has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days. I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete. Feel free to get in touch at any time should you require further assistance. Kindest, Kiara
  7. AGENT2026-05-29 14:18:20路 email/helpdeskINTERNAL
    OTE 2319193NA 8980622907786 EX PROCESSED 5/29/2026 NEW ORDER 2347786NA - NOT ELIGIBLE FOR EX/RF 5/27/2026 # N/A 8980622907786 JULIA HOOD NMAIALIBBOTM 1 FEDEX872057536391 334870 5/28/2026 5/27/2026 # N/A 8980622907786 JULIA HOOD NMAIALITOPSPP 1 FEDEX872057536391 334871 5/28/2026
  8. AGENT2026-06-09 10:45:21路 email/helpdesk
    Hi Julia, We have received your Exchange request for order #2347786NA. Please note that this exchange was a one-time exception. As such, we are unable to accommodate any further exchanges, replacements, or refunds for these items. Please refer to the screenshot below for your reference: Thank you for your understanding. Let us know if there's anything else we can assist you with. Best regards, Ja
  9. AGENT2026-06-09 10:45:33路 email/helpdeskINTERNAL
    #2347786NA / F25ABD2933860 - Declined from OTE
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