CUSTOMER2026-05-18 20:07:01· chat/gorgias_chat
my package said it was delivered at 10:30am this morning and it’s currently. 3:00 and it’s not at my house.
AI_AGENT2026-05-18 20:07:14· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
I’m sorry to hear this, your order is showing as delivered, but sometimes carriers mark it a little early. Could you please check with neighbors, anyone at home, or your building reception, and also confirm the shipping address used for the order?
I’ll pass this over to our team so they can help you directly, they’ll join shortly. Please hold on for a moment while I transfer the chat. Expected wait time in chat is 1 minute.
AGENT2026-05-18 20:07:32· chat/helpdesk
Hi!
AGENT2026-05-18 20:07:42· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
CUSTOMER2026-05-18 20:08:03· chat/gorgias_chat
my package said it was delivered at 10:30am this morning and it’s currently. 3:00 and it’s not at my house.
AGENT2026-05-18 20:08:53· chat/helpdesk
I'm sorry to hear this, Kate.
CUSTOMER2026-05-18 20:08:59· chat/gorgias_chat
What do I do
AGENT2026-05-18 20:09:02· chat/helpdesk
Have you tried contacting FedEx?
CUSTOMER2026-05-18 20:09:21· chat/gorgias_chat
yeah they didn’t get back to me
AGENT2026-05-18 20:09:52· chat/helpdesk
Got it. Can I have your order number, please?
CUSTOMER2026-05-18 20:10:14· chat/gorgias_chat
#2333924NA
AGENT2026-05-18 20:10:23· chat/helpdesk
Thank you!
AGENT2026-05-18 20:12:13· chat/helpdesk
Have you also tried asking around your neighbors?
CUSTOMER2026-05-18 20:12:18· chat/gorgias_chat
Yes
AGENT2026-05-18 20:12:46· chat/helpdesk
Noted, Kate. I will forward this to our Orders Team for further checking, Kate. Kindly wait for an update via email within 24 hours.
CUSTOMER2026-05-18 20:12:58· chat/gorgias_chat
thank you for your help!
AGENT2026-05-18 20:13:09· chat/helpdesk
You're welcome! Is there anything else I might be able to help you with today?
CUSTOMER2026-05-18 20:13:15· chat/gorgias_chat
No.
AGENT2026-05-18 20:13:37· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
AGENT2026-05-18 20:15:35· chat/helpdeskINTERNAL
#2333924NA Hi Orders, for your assistance, please. Thank you. xx
missing order / "my package said it was delivered at 10:30am this morning and it’s currently. 3:00 and it’s not at my house."
CUSTOMER2026-05-18 22:26:59· email/email
Hi!! I still haven't found my package. Is there anything you can do?
AGENT2026-05-19 02:05:06· email/helpdesk
Dear Kate,
Thank you for your email.
We understand the urgency of resolving this matter and are committed to helping you find a resolution.
The tracking for Order #2333924NA shows your parcel as delivered on Monday, 5/18/2026 at 10:21 am and signed for by K.Hiethoff.
We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door.
If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html
To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html
You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=525701684138&trkqual=2461175000~525701684138~FX&simplified=true
If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Bernadette