CUSTOMER2026-03-31 02:07:02· email/email
Hi,
I just placed an order for the "VINCA - LOKO Sparkle Triangle Bikini Set" and
it is going to the wrong address. Is there any way I can change this or do
I have to just cancel my entire order? Please let me know! Thanks.
AGENT2026-03-31 07:44:27· email/helpdesk
Dear Isabel,
Thank you for your recent purchase.
I understand you wish to update your shipping address for Order #2304895NA. We can't guarantee that it can be done, but you can bet we will try our best!
If the new address is within the same state and country, kindly supply us with your information in the format below.
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
If not, would you like us to cancel your order instead? Once canceled, you will soon receive a full refund, and you can then place a new one with your preferred address.
Please confirm how you wish to proceed. Your order will be put on hold in the meantime to prevent it from getting shipped.
Kindest,
Anna x
CUSTOMER2026-03-31 12:13:33· email/email
NAME: Izzy Lahah
STREET ADDRESS (NAME & NUMBER): 207 Clarendon Street
CITY: Syracuse
STATE: New York
COUNTRY: United States.
ZIP: 13210
PHONE: 508-261-4602
Heres the address above. Yes, if you cannot change the address I would
appreciate if you could cancel the order and refund. Then I'll place a new
order with the correct address. Thanks!
Just wondering if you have any idea of the time frame of when you'll know
if you can change the address or not. Only because it's a gift for someone,
but I don't need it til April 11th.
Thanks again for the help!
AGENT2026-03-31 13:34:26· email/helpdesk
Dear Isabel,
Thank you for your recent purchase.
This is to confirm that we’ve updated your shipping information as requested. Please review the details below:
Isabel Lahah
207 Clarendon Street
Syracuse NY 13210
United States
+1 508-261-4602
If anything else needs to be amended, please let us know right away, as we only have a small window of time to make changes before your order ships.
Please note that updates are processed manually and won’t appear in the address summary of your Shipping Confirmation email but rest assured, your order has been updated as promised.
You’ll receive a separate email with your tracking information once your order has shipped. Be sure to check your Spam or Junk folder just in case.
Please be advised that our order processing timeframe is 1-2 business days. All orders are delivered via FedEx Express and therefore should arrive within the standard shipping timeframe of 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions or concerns about your order, feel free to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Anna
CUSTOMER2026-03-31 13:40:48· email/email
Awesome! Thank you so much for all your help. I'll make sure to reach out
if I have any other questions or concerns!
AGENT2026-03-31 13:52:12· email/helpdesk
Dear Isabel,
You're most welcome! We are glad to be of help. :)
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna xx
CUSTOMER2026-04-03 11:43:24· email/email
I thought the customer service was great! You guys were super efficient
with communication and got the address changed way faster than I expected.
Thanks!