Re: Order #2295826NA

Dear Julia, We have received your Refund Request for Order #2295826NA. As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there, we can assess and proceed with your request. We look forward to hearing from you. Kindest, Nikka

T2 CLARIFICATION / 2295826NA / 926F182880606

Dear Julia, Thank you so much for providing the photos—we really appreciate your time and effort, and we’re sorry for the inconvenience this situation has caused. To help us look into this further and resolve it for you as quickly as possible, may we kindly ask for a bit more information: Could you please describe the condition of the package when you received it? Did it appear tampered with in any way? If you weren’t home at the time of delivery, was the parcel left in a safe and secure place? Did the FedEx plastic packaging appear melted or damaged in any way? If the FedEx packaging was intact, was the inner Triangl plastic packaging torn or damaged when you opened it? If possible, could you please share photos of the packaging as well? Could you also briefly clarify what you meant by the underwire fitting abnormally? We completely understand how frustrating this must be, and we truly appreciate your cooperation so we can assist you properly. Kindest, Crystel

T2 CLARIFICATION / 2295826NA / 926F182880606

Dear Julia, Thank you for getting back to us. We are truly sorry to hear about the condition of your bikini. We take great pride in our product quality, and each item undergoes thorough quality control before being shipped. However, in rare instances of defects, we are committed to providing a prompt replacement. We would like to send you the MALA - BANC - Top S++ to the same shipping address as your original order. Just a little headsup: we cannot change the shipping address due to sales tax regulations in various states. We look forward to your confirmation. Kindest, Crystel

NON CX FA EX 2295826NA / 926F182880606 (ARCHIVED IN ZIGZAG) NOT TRANSIT RELATED MALBAN2TOPSPP - 32

Hi Julia, Thank you for confirming your request! We are sorry to hear this and have filed a request for your faulty item/s to be refunded. A credit will automatically be applied to the original payment method and a notification email will be sent once processed. In regards to the faulty items, no need to send them back. Your RA number for the refund is: 926F182880606 If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka

NON-CX FA RF: 2295826NA / 926F182880606 incl. SF on this order

Hi Julia, On behalf of the entire Triangl Team, you are most welcome! It's always our pleasure to assist our lovely customers anytime. Also, upon checking, the refund has already been processed on our end. Please see the refund details below: Order: 2295826NA Amount: $165.47 Refunded items 1 × MALA - BANC Blue Balconette Bikini Set -Bottom / S / Cheeky MALBAN2ABOTS 1 × MALA - BANC Blue Balconette Bikini Set -Top / S++ / Normal MALBAN2TOPSPP Date and Time: Apr 2, 2026, 12:12 am (GMT+8) RA Number: 926F182880606 Note! Refunded payments are credited back to the original payment source. The credit will be reflected under Globale HK Limited. Kindly allow up to 10 business days for it to be credited to your account. If there's anything else we can do to assist you further, please do not hesitate to contact us again. Have a lovely day! Kindest, Geelah xx