31,919 tickets1-100

Re: Quality Concern - Order 2192552NA & Beyond

Ava Montpetit · montpeta@bc.edu · Gorgias #213955862

closed
Opened
27 Mar 2026, 14:23
Closed
31 Mar 2026, 09:23
Assignee
Crystel - Returns Team
returnsreturns_tier 2trianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-27 14:23:06· email/email
    Hi, I'm a longtime Triangl customer and wanted to share my disappointment with the noticeable decline in quality. I've been purchasing 2–4 suits once or twice a year for the past eight years, but for the first time, I don't plan to order again. My most recent order from August (2192552NA) has been especially concerning. After just one wear and wash, following the care instructions, each suit has started to pill, fray, and discolor. On a current trip where I brought only Triangl suits, one from this order even broke when I tied it (the metal piece snapped off, see attachment). This experience is far from what I've come to expect from your brand. I'm extremely disappointed and hope you can address this issue.
  2. AGENT2026-03-29 11:46:06· email/helpdesk
    Dear Ava, Thank you for emailing us, happy to check on your concern. We also received your other message, but please allow us to respond in this email thread to avoid any confusion. Kindly refer and reply to this email only. Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? Was the item used in a hot tub? Did the item come in contact with any rough surface? Can you briefly describe your activity when the damage occurred? From there, we'll be able to check on your concern. We look forward to hearing from you the soonest! Kindest, Reena
  3. AGENT2026-03-29 11:47:50· email/helpdeskINTERNAL
    2192552NA (order linked) DOD August 19, 2025 Issue: Tassel https://prnt.sc/Wrta6pzY6i0b RT https://triangl.gorgias.com/app/ticket/213955489
  4. CUSTOMER2026-03-29 16:27:01· email/email
    Hi there, All swimsuits were rinsed in cold water, and only a mild no toxic cleaner was used. It was not machine washed. This specific suit was not used in a hot tub or chlorine overall, just the ocean. It did not come into contact with rough surfaces; it broke when I was putting it on. I haven't even used it for water sports yet. The other suits, while not broken, also seem worn and have poor quality.
  5. AGENT2026-03-30 00:18:55· email/helpdesk
    Dear Ava, Thank you for getting back to us! We’re really sorry to hear about the condition of your bikini. Our bikinis are designed to be durable, and with the right care, they should last a long time. However, factors like washing, handling, and storage can sometimes affect them. While we usually accept replacement requests within 14 days of delivery, we want to make sure you’re happy, so we’d love to make a one-time exception and send you a replacement bikini! We’d like to send you the new VINCA - EBONY BLACK - top XS to the same shipping address as your original order. Just a couple of things to keep in mind: - Since this is a one-time exception, the replacement item/s will not be eligible for any further exchanges, refunds, or replacements. - For tax reasons that vary by state, we can ship the replacement to the same address used in your original order. We look forward to your confirmation! Kindest, Crystel
  6. AGENT2026-03-30 00:19:10· email/helpdeskINTERNAL
    OTE NON CX FA EX 2192552NA TORN NVINBLATOPXS - 75
  7. CUSTOMER2026-03-30 15:17:22· email/email
    So do I need to ship the old top back?
  8. AGENT2026-03-31 00:20:37· email/helpdesk
    Dear Ava, Thank you for your response. You won’t need to send the damaged bikini top back. Once you confirm, we’ll go ahead and start processing your replacement VINCA - EBONY BLACK - Top in XS right away. We hope to hear from you soon. Kindest, Crystel
  9. CUSTOMER2026-03-31 02:01:57· email/email
    Yes, please proceed.
  10. AGENT2026-03-31 09:23:46· email/helpdesk
    Dear Ava, Thank you for getting back to us. I have filed a request to have your new VINCA - EBONY BLACK - top XS shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged top, no need to send this back. Your RA number for the replacement is: 2192552NAEX Thank you for choosing Triangl! Please don't hesitate to contact us if you need anything else, we're always here to assist you. Kindest, Crystel
  11. AGENT2026-03-31 09:24:10· email/helpdeskINTERNAL
    OTE NON-CX FAULTY EX #2192552NA / 2192552NAEX EX PROCESSED March 31, 2026 NEW ORDER 2305076NA - NOT ELIGIBLE FOR RF/EX
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