Dear Cinthia,
Thank you so much for sending this through—we really appreciate it.
Unfortunately, the image appears a bit blurry on our end, and we’re unable to clearly read the details. Could you please resend a clearer copy of the return postage receipt showing the tracking number and the carrier used? This will allow us to keep an eye on your return.
Thank you again, and we look forward to your update!
Kindest,
Reena
AGENT2026-03-30 15:40:49· email/helpdeskINTERNAL
2271280NA / 76A7F22869290
APPROVED 3/26/26
CUSTOMER2026-03-30 16:31:03· email/email
Sent from my iPhone
AGENT2026-04-01 02:42:46· email/helpdesk
Dear Cinthia,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Kyla
AGENT2026-04-01 02:43:19· email/helpdeskINTERNAL
#2271280NA 76A7F22869290
PROCESSED 4/1/26
NEW ORDER #2305815NA
SD 3/30/26
TN 9500114815866089668748
AGENT2026-04-09 03:15:45· email/helpdeskINTERNAL
4/2/2026 #N/A 76A7F22869290 CINTHIA CHUNG N/A 1 USPS9500114815866089668748 MAIA-ZEBRA TOP S 321106 4/8/2026
4/2/2026 #N/A 76A7F22869290 CINTHIA CHUNG N/A 1 USPS9500114815866089668748 MAIA-ZEBRA BOT M 321107 4/8/2026
Replies are sent through Open Doors, so they stay on the customer record.