Re: Your TRIANGL order #2288590NA | AWB 517795004666

Hi Clare, Thank you for your recent order. We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: "Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 517795004666 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.

RT: https://triangl.gorgias.com/app/ticket/213965747 Dear Clare, Thanks for reaching out to us! Trish here from Triangl's Orders team. Your message was forwarded to us by our Live Chat Team. I’m really sorry this happened, especially since you were away and didn’t have a chance to receive your parcel. I’ve checked your shipment, and unfortunately, your parcel has been returned to us because FedEx attempted to complete the delivery several times to no avail. You can view the shipment’s travel history by clicking on this link: https://www.fedex.com/fedextrack/?trknbr=517795004666 Because of this, we’re no longer able to resend the same parcel. However, we've gone ahead and processed your refund for the item cost, less a USD 20 administration fee. Your refund transaction ID is 22209347. The funds should appear in your account within 3–7 business days, depending on your card provider. If you’d still like the item, you’re very welcome to place a new order on our website. We appreciate your understanding and hope to have you shop with us again soon. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Dear Clare, Thank you for reaching out, and I’m really sorry to hear about your experience with the delivery, I completely understand how disappointing it must be, especially since you were looking forward to that striped suit. At this time, your parcel has already been returned to us after FedEx made several delivery attempts without success, and your refund has been processed accordingly. If you’d still like the Triangl pieces, we’d be delighted to have you place a new order directly on our website. Please note that all new orders must be placed through our website. Once your order is submitted, we’ll gladly support you to ensure a smoother delivery experience this time around. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette x