30,691 tickets1-100

Re: Exchange question

Eveleigh Hughey · evhughey@yahoo.com · Gorgias #213788719

closed
Opened
26 Mar 2026, 14:00
Closed
30 Mar 2026, 08:35
Assignee
Reena - Returns Team
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-03-26 14:00:17· email/email
    Thank you! My Dad ordered this for my daughter and it was shipped to his address. Here is his info: Tate Horton; lanceimnot@yahoo.com; 1630 Tanglewood Drive Columbia, SC 29204 It looks like I left off the last digit on the order number in my original request. Correct Order number is 2279354NA We would like to exchange the size L top for the same top in a size XL Here is an image of the enclosed packing slip. Thank you! Eveleigh
  2. AGENT2026-03-28 03:40:24· email/helpdesk
    Dear Eveleigh, Thank you for getting in touch. We appreciate you providing these details. We are eager to assist but unfortunately, the style (MICA - HUBE Top XL) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2279354NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
  3. AGENT2026-03-28 03:40:53· email/helpdeskINTERNAL
    pending approval 2279354NA FB46652878440 / clarify ex item aoos MICHUBTOPXL 20
  4. AGENT2026-03-30 08:35:52· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/214085671
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