CUSTOMER2026-03-28 14:16:41· chat/gorgias_chat
Do you guys accept visa gift cards?
AI_AGENT2026-03-28 14:17:02· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
We don’t currently offer gift cards or gift vouchers, but we do accept Visa or Mastercard gift cards as long as they can be used for online purchases.
If you want to stay updated on new features and launches, you can sign up for our newsletter here: [https://triangl.com/pages/newsletter-signup](https://triangl.com/pages/newsletter-signup)
Feel free to ask if you need any further assistance!
CUSTOMER2026-03-28 14:17:51· chat/gorgias_chat
then why aren’t you taling my visa gift card? It’s registered to me and it hasn’t expired yet
AI_AGENT2026-03-28 14:18:04· chat/api
I'm sorry to hear about this — let me see how we can help.
Since payment troubleshooting for Visa gift cards is beyond my current resources, I'll pass this over to our team so they can help you directly — they’ll join shortly.
AGENT2026-03-28 14:19:18· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-03-28 14:19:43· chat/helpdesk
May I ask what error message are you getting?
CUSTOMER2026-03-28 14:22:05· chat/gorgias_chat
Hi! I’m trying to apply my visa gift card to my purchase but it keeps telling me that my card is invalid. My visa gift card is registered to me and it hasn’t expired yet.
AGENT2026-03-28 14:24:53· chat/helpdesk
I am sorry you are having issues processing your payment.
AGENT2026-03-28 14:25:04· chat/helpdesk
May I ask if you can send us a screenshot of the error message?
AGENT2026-03-28 14:28:47· chat/helpdesk
Oh, that's actually where you enter any discount or voucher codes you have.
AGENT2026-03-28 14:29:36· chat/helpdesk
You need to enter your your Visa card details on the payment page when it asks for your card details.
AGENT2026-03-28 14:32:01· chat/helpdesk
I just want to check if you're still online?
CUSTOMER2026-03-28 14:33:22· chat/gorgias_chat
Hi yes sorry. I only have $25 on my visa gift card so is it possible to have my capital one card and my visa gift card at once?
AGENT2026-03-28 14:34:12· chat/helpdesk
I am sorry but you can only use one card per transaction.
CUSTOMER2026-03-28 14:35:25· chat/gorgias_chat
okay that’s fine
AGENT2026-03-28 14:35:46· chat/helpdesk
Thanks for your understanding. :) Is there anything else I can help you with?
AGENT2026-03-28 14:37:30· chat/helpdesk
I just want to check if you're still online?
AGENT2026-03-28 14:40:16· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx