Re: Return , It says error , It’s when I try to authenticate my email with a code , And I did a return f ...

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Returns are accepted within 14 days of receiving your order. To be eligible, items must be in their original condition with the hygiene seal and returns tag attached. Refunds require the full set (top and bottom) to be returned and will be made to the original payment method for the item price only, excluding shipping fees, duties, and taxes. Since we don't have your order details yet, please verify your identity using the verification button so that we can access your order information and assist you with the return properly. Once authenticated, you can start the return process through our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Please note that you are responsible for the return shipping costs. We recommend using tracked shipping, and the correct return address will be provided in the return approval email. If you need any further help, feel free to ask!

I'm sorry to hear about this — let me see how we can help. Could you please specify the exact error message you are seeing when trying to use the Returns Portal? This will help us understand the issue better.

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you’d like, you can leave your email address here as well. The waiting time for a response in chat is about 1 minute.

Hi there! I’m Janis, and I’ll be helping you from here.

Just to confirm, are you waiting for the return approval?

Alright. Let me check.

Thanks for waiting.

I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.

You are most welcome!:) Is there anything else I can further help you with?

Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx

Hi Returns, Follow up cx - And I did a return form several days ago and they never got back to me 2290027NA Order number and email is Shae.mcafee@yahoo.com I need to return my bathing suit and I did a return slip and they they said they would get back to me in two days but it’s been three days Thanks.

Dear Shae, Thank you for reaching out to us. Your enquiry has been forwarded to our team, and we sincerely apologize for the delay in getting back to you. We truly appreciate your patience and understanding, and we’re sorry for any inconvenience this may have caused. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: POPPY - PEACH SORBET Set: L / L Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: CAA2682877170 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF #2290027NA / CAA2682877170

RT https://triangl.gorgias.com/app/ticket/213941507