Re: Your TRIANGL order #2292837NA | AWB 518557302021

Hi Randi, Thank you for your recent order. We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action: "Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number 518557302021 as a reference. Please do the above as soon as you can. Otherwise, your parcel may be returned to us. Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.

Hi Randi Barrett! Thanks for reaching out to TRIANGL Support. We’re happy to help. I understand your concern about your order #2292837NA being stuck in transit. According to the latest update today, your order is currently marked as "Out for delivery" and "In Transit" by the carrier. Generally, orders take 1-2 business days to process plus 3-5 business days for delivery, but occasionally customs or carrier delays can occur. Based on the tracking status, your package should be arriving soon. If you want, I can connect you with a Customer Care agent who can review the situation more closely for you. You can also track your package directly here: [FedEx Tracking](https://www.fedex.com/fedextrack/?trknbr=518557302021) Please let me know if you'd like me to have the team take a closer look!

I've escalated the issue to our Customer Care Team for a detailed review of your delivery delay and transit status. They will get in touch with you shortly to assist further.

Hi there! I'm Kelly, and I'll be assisting you with your inquiry.

I know how worried you must be that your order hasn't arrived yet. Let me see what I can do to help you.

Knoxville TN 37996

Can you provide the complete shipping address?

Thanks much. Your concern has been forwarded to the Orders Team for further checking. Allow them to get back to you via email within 24 hours. Be sure to check your spam and junk mail.

Do you have any other concerns that I can help you with?

Welcome :)

Hi, for your assistance. Thanks - shipping address issue - 2292837NA - correct shipping addresss : Courtney Daniel 1311 Lake Loudon Blvd 302-B Stokely Hall Knoxville Tn 37996-4005

I'm afraid, I have limited access in my end but rest assured that the Orders Team will further assist you on this matter.

Is there anything else that I can help you with?

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Dear Randi, Thank you for reaching out to us. Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you. We’ll forward your information to our fulfillment provider so the courier can update the delivery details. Please keep your phone nearby in case the courier contacts you to arrange delivery of your order. Regarding your request to leave the parcel without a signature, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt for security purposes. This helps ensure your order arrives safely. If you would still prefer for the parcel to be left at your door, we can submit this request to FedEx on your behalf. Please note that once a parcel is authorized to be left unattended, neither Triangl nor the courier can be held responsible for any loss or theft. If you understand and accept these risks, please confirm your wishes and we will advise FedEx accordingly. Alternatively, you may also be able to sign for the delivery digitally via the tracking link as soon as you have received it. Please let us know how you’d like to proceed. We await your reply. If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Katrina x

Address correction request: Please check with FedEx on Mar 31 and update CX.Thank you. x Request #SFC31685322 created.

Dear Randi, Thanks so much for confirming! I’ve gone ahead and submitted the request to FedEx to allow delivery without a signature, and drop it off at your apartment's mail room. Please note that approval and final delivery placement are subject to FedEx’s local guidelines. Once they process the request, the tracking will update with the next delivery attempt. Just a quick heads-up: our FedEx point of contact doesn’t operate on weekends, so they’ll receive this request and relay it to their local team on Monday/Tuesday. As the shipment is set to be out for delivery on Monday, the delivery instruction may not reach the driver in time for this attempt. If that happens, it may take effect on the next delivery attempt instead. I recommend keeping an eye on the tracking for the most up-to-date information. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

Pls monitor FDX feedback and until delivered. Thanks! x #2292837NA | 518557302021 Non-signature delivery request. Kindly drop it off at the apartment's mail room. Request #SFC31711890 created.

#2292837NA | 518557302021 Confirmed: Support ticket completed; The support ticket for this shipment has been resolved. Last updated: 4/7/26, 9:35 p.m. (FedEx) OR_Pending CLOSED Shiela (4/9/26)