Hi this is my 3rd time submitting a contact me form and I’ve emailed you twice. I have an extenuating circumstance hoping you can honor a late exchange! The product is still unused and unworn - truly just need a different size.
Iplaced this order for a friend whose birthday was yesterday (April 1). Knowing the swimsuit was shipping internationally, I place my order far in advance to ensure it was delivered before her birthday.
I’m one day past the exchange or return date, however, we didn’t give the gift until her birthday yesterday. Unfortunately the fit wasn’t as expected on the bottoms. Reaching out to ask if you can exchange the swimsuit for one that fits more comfortably?
AI_AGENT2026-04-06 11:35:10· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
I understand your situation and appreciate you explaining it. Our standard exchange policy generally allows for size exchanges with some flexibility, but because you're just past the usual window, we'll need to check your order details and eligibility carefully.
Could you please complete the verification by clicking the verification button? Once you're authenticated, I'll review your case with care and see how we can assist with your exchange request. Thanks for your patience!
Replies are sent through Open Doors, so they stay on the customer record.