CUSTOMER2026-04-09 14:46:20· chat/gorgias_chat
hi i need help
AI_AGENT2026-04-09 14:46:31· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can also leave your email address if you'd like. The expected waiting time for a response in chat is about 1 minute.
AGENT2026-04-09 14:46:56· chat/helpdesk
Hello! I'm Michelle, and I'll be assisting you from here x
AGENT2026-04-09 14:47:14· chat/helpdesk
How can I be of help?
CUSTOMER2026-04-09 14:48:49· chat/gorgias_chat
hi so i started to do an exchange about a week ago...i received a code for a free shipping label for the exchange, i didnt see the email in time because i was away with my family over easter and i was wondering if i could have the code again? this is my first time ordering from triangl and i messed up the sizing with my first order
AGENT2026-04-09 14:49:56· chat/helpdesk
Sure! Let me ask our Returns to send a new one. May I have the order number and your email please?
AGENT2026-04-09 14:51:44· chat/helpdesk
Are you still with me?
CUSTOMER2026-04-09 14:51:47· chat/gorgias_chat
2303132NA
CUSTOMER2026-04-09 14:51:50· chat/gorgias_chat
order number
CUSTOMER2026-04-09 14:52:01· chat/gorgias_chat
and email is mollyradcon@gmail.com
AGENT2026-04-09 14:53:10· chat/helpdesk
Thank you, Molly
AGENT2026-04-09 14:53:32· chat/helpdesk
I've also found your email on this. I'll send a follow up on their response.
CUSTOMER2026-04-09 14:53:40· chat/gorgias_chat
thanks so much
AGENT2026-04-09 14:53:41· chat/helpdesk
Please expect to hear from them within the next couple of hours.
AGENT2026-04-09 14:53:55· chat/helpdesk
You're most welcome x
AGENT2026-04-09 14:54:02· chat/helpdesk
In the meantime, is there anything else I can be of help?
CUSTOMER2026-04-09 14:55:00· chat/gorgias_chat
so will the new code be for the shipping on the replacement? will i have to pay for the shipping on the one i am returning?
AGENT2026-04-09 14:55:58· chat/helpdesk
Yes, it's for the shipping of the order you'll be placing. And yes, you'll pay for the return shipping cost, which will depend on the courier that you'll use.
CUSTOMER2026-04-09 14:56:27· chat/gorgias_chat
oh that kind of stinks
CUSTOMER2026-04-09 14:56:57· chat/gorgias_chat
also given they force you to pay the 20$ for express shipping...i feel like if im exchanging the order it should all be covered...
AGENT2026-04-09 14:57:07· chat/helpdesk
Unfortunately, we don't offer free returns. We'd recommend using your local post office for a more inexpensive shipping fee.
AGENT2026-04-09 14:57:46· chat/helpdesk
Oh! All of our pieces are shipped from Hong Kong and it is express to any location hence the shipping cost but it's flat rate.
AGENT2026-04-09 14:58:02· chat/helpdesk
You can return the order in our return warehouse in California though.
CUSTOMER2026-04-09 14:58:14· chat/gorgias_chat
gotcha
CUSTOMER2026-04-09 14:58:32· chat/gorgias_chat
okay i guess i will just wait for the free shipping code for the replacement..
AGENT2026-04-09 14:58:54· chat/helpdesk
Appreciate the understanding, Molly. Are there other questions or concerns you might have in mind?
CUSTOMER2026-04-09 14:59:15· chat/gorgias_chat
no...im close to the 14-day windw though...will they send the code today?
AGENT2026-04-09 14:59:39· chat/helpdesk
Yes they will. I've sent them a heads up to immediately send it.
AGENT2026-04-09 15:00:05· chat/helpdesk
Also, you'll have within 14 days from the day the return instruction is sent.
AGENT2026-04-09 15:00:25· chat/helpdesk
It'll be sent via email after you place the new order.
AGENT2026-04-09 15:01:42· chat/helpdesk
Is there anything else I can be of help?
AGENT2026-04-09 15:04:00· chat/helpdesk
Are you still online?
AGENT2026-04-09 15:05:32· chat/helpdesk
Seems you're no longer online; I'll end this chat for now. Kindly start a new session for further assistance. Wishing you a lovely Thursday xx
AGENT2026-04-09 15:05:46· chat/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/215034528