2,272 tickets1-100

Conversation with Kate Conwell

Kate Conwell · klconwell2002@proton.me · Gorgias #217726212

closed
Opened
21 Apr 2026, 11:16
Closed
22 Apr 2026, 12:25
Assignee
Unassigned
Order
2319024
customer carerettrianglai_answeredai_handoverchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-21 11:16:15· chat/gorgias_chat
    I need to exchange an item and they’re making me send the full set back. I just need to exchange one piece of it. I want the other sent to me after the return is processed
  2. CUSTOMER2026-04-21 11:16:28· chat/gorgias_chat
    I need it in one week
  3. AI_AGENT2026-04-21 11:16:33· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. For exchanges where you are swapping size or fit within the same style, you can return just the single piece you wish to exchange without returning the full set. Once your returned item is received and processed, we'll send your replacement, with no additional shipping charge for the exchanged piece. If you want to exchange for a different style or color, then the full set must be returned. You can start your exchange here: [https://triangl.com/a/returns](https://triangl.com/a/returns) Let me know if you'd like help choosing the right size or fit 💛
  4. AI_AGENT2026-04-21 11:16:40· chat/api
    Thanks for letting us know about your timeframe. While we can't guarantee delivery within a week, starting your exchange as soon as possible via [https://triangl.com/a/returns](https://triangl.com/a/returns) will help us process it quickly. If you need any help with sizing or fit, just let me know!
  5. CUSTOMER2026-04-21 11:18:03· chat/gorgias_chat
    I’m just swapping fit. I received an email saying i have to buy a full new set and then return the other. I don’t have money for that. I’m not doing that. It says the style i want is low in stock i don’t care. That’s the one im exchanging it for it should be promised to me
  6. AI_AGENT2026-04-21 11:18:15· chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address if you prefer to receive updates that way. Just a heads-up, the waiting time for a response in chat is around 1 minute.
  7. AGENT2026-04-21 11:19:03· chat/helpdesk
    Hello Kate x
  8. AGENT2026-04-21 11:19:15· chat/helpdesk
    I'm Michelle, and I'll be assisting you from here.
  9. AGENT2026-04-21 11:19:33· chat/helpdesk
    May I note the order number please?
  10. CUSTOMER2026-04-21 11:19:58· chat/gorgias_chat
    2316132NA
  11. AGENT2026-04-21 11:20:58· chat/helpdesk
    Thank you. Let me pull up the email thread on this. Hold on.
  12. AGENT2026-04-21 11:21:36· chat/helpdesk
    Appreciate you waiting
  13. CUSTOMER2026-04-21 11:21:53· chat/gorgias_chat
    I simply want to exchange the neoprene scoop cheeky bottoms for the cheekiest bottoms. They are saying that once my original item returns, they can’t promise. The cheekiest ones will be available. If I’m exchanging for those, they should be promised to me. They also emailed me saying I should purchase a full set and then return my other. I’m not spending any more money to do that.
  14. AGENT2026-04-21 11:22:05· chat/helpdesk
    The XS bottoms you need is almost sold out; our Returns Team is offering you to place a new order for a set with the correct bottoms size.
  15. AGENT2026-04-21 11:22:24· chat/helpdesk
    This way, you'll receive the right size more quickly.
  16. CUSTOMER2026-04-21 11:22:54· chat/gorgias_chat
    I shouldn’t have to pay for shipping again.
  17. AGENT2026-04-21 11:23:12· chat/helpdesk
    Right, hence the shipping code that you can put at checkout.
  18. CUSTOMER2026-04-21 11:23:23· chat/gorgias_chat
    Also, when will I be refunded if I processed the return tomorrow?
  19. AGENT2026-04-21 11:23:50· chat/helpdesk
    As soon as we receive the return items in the warehouse, refund process starts.
  20. AGENT2026-04-21 11:24:09· chat/helpdesk
    It may take 7 to 10 working days to be credited to your original payment method used after then.
  21. CUSTOMER2026-04-21 11:24:25· chat/gorgias_chat
    If I did my original order through Klarna, would I only receive the first payment back and can I do the exchange order through Klarna as well?
  22. AGENT2026-04-21 11:26:50· chat/helpdesk
    Ah! That we have to raise to our Returns so they could give you the full details on refund.
  23. CUSTOMER2026-04-21 11:27:22· chat/gorgias_chat
    Okay
  24. AGENT2026-04-21 11:27:26· chat/helpdesk
    Kindly confirm if you'll place a new order or would you like to exchange the full set for a different style that is in stock.
  25. CUSTOMER2026-04-21 11:27:45· chat/gorgias_chat
    I’ll place a new order
  26. AGENT2026-04-21 11:28:10· chat/helpdesk
    Noted on that. I'll let them know, and you can use the shipping code: EXCHANGE-TRIANGL-16
  27. AGENT2026-04-21 11:28:31· chat/helpdesk
    This is only valid for 1 order within 48 hours.
  28. AGENT2026-04-21 11:28:57· chat/helpdesk
    After they confirm that you've already placed the new order, they'll send you the return instructions via email.
  29. AGENT2026-04-21 11:29:05· chat/helpdesk
    In the meantime, is there anything else I can be of help?
  30. CUSTOMER2026-04-21 11:29:54· chat/gorgias_chat
    No thank you
  31. AGENT2026-04-21 11:30:33· chat/helpdesk
    You're welcome, Kate! Feel free to chat with us here anytime you need help. Wishing you a beautiful day xx
  32. AGENT2026-04-21 11:31:26· chat/helpdeskINTERNAL
    ESC https://triangl.gorgias.com/app/ticket/217725205
  33. CUSTOMER2026-04-22 12:12:45· chat/gorgias_chat
    Hi im exchanging an item and the top didn’t come with a tag on it. I’m afraid when i return it they may not accept it and issue my refund but its brand new and unworn it just never had a tag because it came in the same bag as the bottoms and bag
  34. AGENT2026-04-22 12:16:35· chat/helpdesk
    Hi there! I’m Janis, and I’ll be helping you from here.
  35. AGENT2026-04-22 12:17:35· chat/helpdesk
    I will endorse this matter with our Returns Team. May I know the order number, RA code, and your email address, please?
  36. CUSTOMER2026-04-22 12:18:17· chat/gorgias_chat
    2319024NA
  37. CUSTOMER2026-04-22 12:18:26· chat/gorgias_chat
    A9180C2898085
  38. CUSTOMER2026-04-22 12:18:31· chat/gorgias_chat
    klconwell2002@proton.me
  39. AGENT2026-04-22 12:19:17· chat/helpdesk
    Thanks, Kate. I’ve forwarded your concern to our Returns Team. You should receive an update from them later today.
  40. AGENT2026-04-22 12:20:54· chat/helpdesk
    Would there be anything else I can assist you with?
  41. AGENT2026-04-22 12:23:23· chat/helpdesk
    I'm sorry, are you still there?
  42. AGENT2026-04-22 12:25:08· chat/helpdesk
    It looks like you’re all set! If you have any other questions, feel free to pop back into the chat. We’ll be more than happy to help. Thank you so much, and have a wonderful day! xx
  43. AGENT2026-04-22 12:25:26· chat/helpdeskINTERNAL
    Related ticket - https://triangl.gorgias.com/app/ticket/217725205
Replies are sent through Open Doors, so they stay on the customer record.