31,243 tickets1-100

New customer message on April 21, 2026 at 5:48 am

Unknown · molly.thompson1709@gmail.com · Gorgias #217647423

closed
Opened
20 Apr 2026, 21:48
Closed
22 Apr 2026, 03:58
Assignee
Joanna - Returns Team
returnsreturns_follow-upreturns_tier 2trianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-20 21:48:25· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: start-return-or-exchange Firstname: Molly Lastname: Thompson Email: molly.thompson1709@gmail.com Phone: 9196002318 Ordernumber: Body: I have had my bikini since last summer and the bottoms are pilling I would like an exchange ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. AGENT2026-04-22 03:58:42· email/helpdesk
    Hi Molly, We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further. To proceed, may we kindly ask that you send us a separate email using the same email address you used when placing your order. Please include the following in the email subject line: In relation to ticket 217647423. Once received, our team will review the details and assist you accordingly. We look forward to hearing from you soon. Kindest, Joanna
Replies are sent through Open Doors, so they stay on the customer record.