Dear Mia,
Hope this email finds you well. We have received your Exchange Request #1620AC2890337.
We are eager to assist but unfortunately, the VINCA - LOTUS M CHEEKIEST BOTTOM you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2304926NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Reena
Dear Mia,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Crystel
CUSTOMER2026-04-20 05:15:06· email/email
Hi there,
Apologies I was away on holidays. I still need to return/exchange my
bikini's can you please tell me how I should proceed?
AGENT2026-04-21 03:27:53· email/helpdesk
Hi Mia,
Thank you for getting in touch.
We are confirming your exchange request and have approved the exchange for the following items:
Returning: VINCA - LOTUS Top L / Bottom L Cheekiest
(Send back the full set, please include your bag/pouch in original plastic packaging.)
Exchanging For: VINCA - LOTUS Top M / Bottom M Cheekiest
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 1620AC2890337
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (For Australia & New Zealand customers):
Australia
TRIANGL RETURNS
c/o ICAL International Customs and Logistics
21–23 Jets Court, Melbourne Airport, VIC 3045
Australia
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Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Kyla