Re: New customer message on May 1, 2026 at 2:16 am

Dear Cate, We usually decline requests that are beyond 14 days from the delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to grant you an exchange as a one-time exception. Please note that the exchanged item is not eligible for another exchange/refund as this is an exception only. We are eager to assist but unfortunately, MAIA - CASSI Pink Heart is out of stock. We would like to offer 2 options; place a new order today to secure all the bikinis you wish to get or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-17 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2306045NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Dy

OTE EX 2306045NA DOD: April 6, 2026 (25 days) MAICAS2TOPSP 0 STAPETABOTS 42 MICPETTOPS 99

Hi Cate, Thank you for getting back to us and sharing your new Order #2326805NA. We’re happy to refund the shipping fee from your original order instead. This will be processed together with your approved refund once we receive the returned items in our warehouse. Your return for Order #2306045NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - PETALI Set: XS / XS Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2306045NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

OTE RF & REP #2306045NA / 2306045NARF w/ SF RF New Order: 2326805NA - NOT ELIGIBLE FOR EX/RF

Dear Cate, We are reaching out regarding your Refund request for order #2326805NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Gelou

OTE RF & REP #2306045NA / 2306045NARF w/ SF RF ITEM/S DID NOT MATCH | SKU SHOULD BE: MICPETTOPXS 5/5/2026 #2306045NA 2306045NARF CATE PUGH STAPETABOTXS 1 FEDEX871378675050 330042 5/6/2026 5/5/2026 #2306045NA 2306045NARF CATE PUGH MAICAS2BBOTM 1 FEDEX871378675050 330043 5/6/2026

Dear Cate, Thank you so much for confirming your returns! We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Joan

FP #2306045NA / 2306045NARF