CUSTOMER2026-04-14 04:48:32· chat/gorgias_chat
Hi where’s my order
AI_AGENT2026-04-14 04:48:45· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Your order #2310035NA has been fulfilled. It was processed on April 9 and is being sent to Boca Raton, Florida.
I’m sorry, but there isn’t a tracking link available yet for this shipment. Tracking information usually becomes available within 1 to 2 business days after your order is placed. If you’d like, you can also check your order status here: [https://triangl.com/3121385/orders/3e1def5bf558072ee890787437e5e5df/authenticate?key=d538bb5d836945a30a04313879164e36](https://triangl.com/3121385/orders/3e1def5bf558072ee890787437e5e5df/authenticate?key=d538bb5d836945a30a04313879164e36)
CUSTOMER2026-04-14 17:07:32· chat/gorgias_chat
no tracking number
AI_AGENT2026-04-14 17:07:43· chat/api
Hi there! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat.
You can leave your email address here.
I’ll pass this over to our team so they can help you directly, they’ll join shortly.
AGENT2026-04-14 17:08:23· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-04-14 17:08:58· chat/helpdesk
To check your order status, can I have your order number as well as the full name and email address on the order, please?
AGENT2026-04-14 17:11:02· chat/helpdesk
I just want to check if you're still online?
AGENT2026-04-14 17:13:54· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
CUSTOMER2026-04-14 17:25:39· chat/gorgias_chat
alyvia verga lyv05@icloud.com #2310035NA
AGENT2026-04-14 17:26:01· chat/helpdesk
Welcome back.
AGENT2026-04-14 17:26:22· chat/helpdesk
Thank you too for these details.
AGENT2026-04-14 17:27:17· chat/helpdesk
To get the latest status of your order, I will relay your details to our Orders Team. You may expect an email update from them within 24-48 hours.
CUSTOMER2026-04-14 17:28:28· chat/gorgias_chat
ok thank you
AGENT2026-04-14 17:28:41· chat/helpdesk
No worries. :) Is there anything else I can help you with?
AGENT2026-04-14 17:38:28· chat/helpdesk
I just want to check if you're still online?
AGENT2026-04-14 17:40:36· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
AGENT2026-04-14 17:40:49· chat/helpdeskINTERNAL
2310035NA
alyvia verga | lyv05@icloud.com
order ff-up
"Hi where’s my order
no tracking number"
AGENT2026-04-14 22:29:55· email/helpdesk
Dear Alyvia,
Thank you for reaching out to us.
Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you.
We're pleased to inform you that your order #2310035NA has been shipped. Please find your tracking details below:
Order Number: #2310035NA
Tracking Number: 471913909309
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=471913909309
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Katrina x