31,919 tickets1-100

Re: Order #2301985NA

Mikayla Schoenfeld · mikayla.lynn27@gmail.com · Gorgias #214858304

closed
Opened
2 Apr 2026, 10:01
Closed
23 Apr 2026, 11:17
Assignee
Elaine - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-02 10:01:57· email/helpdesk
    Dear Mikayla, We have received your Exchange Request #AD7B4B2883571. We are eager to assist but unfortunately, the style you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-13 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2301985NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Dy
  2. AGENT2026-04-02 10:02:22· email/helpdeskINTERNAL
    PENDING APPROVAL 2301985NA / AD7B4B2883571
  3. CUSTOMER2026-04-07 02:03:19· email/email
    Hello! Totally forgot to send my order number! It's #2306968NA Thank you 😊
  4. AGENT2026-04-08 00:49:10· email/helpdesk
    Hi Mikayla, Thank you for getting back to us and sharing your new Order #2306968NA. Your return for Order #2301985NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - ZEBRA SPLASH Scoop Bikini Top S / Bottom S Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: AD7B4B2883571 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz
  5. AGENT2026-04-08 00:49:12· email/helpdeskINTERNAL
    RF & REP: 2301985NA / AD7B4B2883571 New Order: 2306968NA w/ free sf code APPROVED 4/8/2026
  6. CUSTOMER2026-04-09 19:58:15· email/email
    I may need to keep the small top and XS bottoms but need to try on the XS top. Is that okay? Thank you!
  7. AGENT2026-04-11 22:49:31· email/helpdesk
    Hi Mikayla, Yes! Once you have received your new order and have finalized which sizes you are keeping, please get back to us with the STYLE NAME & SIZES of items you are returning so we can assist you in getting a refund for those and update your request. Just please be mindful that we only accept return requests within 14 days from the order's delivery date. Hope this helps and we'll be waiting for your next email! Kindest, Jetz
  8. CUSTOMER2026-04-16 01:06:17· email/email
    Hello! So i will be returning the new Maia zebra splash top in XS and the bottoms in small. I'll be keeping the small top and the xs bottoms :)
  9. AGENT2026-04-17 08:46:30· email/helpdesk
    Hi Mikayla, Thank you for your message and for your confirmation. We have noted that you will be returning the following item(s): MAIA - ZEBRA SPLASH Top (XS) / Bottom (S) / Cheekiest, under RA AD7B4B2883571. Once the items have been returned, kindly provide us with a copy of your postage receipt or proof of return so we can monitor the status of your parcel and process your request accordingly. We look forward to your next email. Kindest, Denise xx
  10. AGENT2026-04-17 08:46:42· email/helpdeskINTERNAL
    RF AND REP 2301985NA AD7B4B2883571 TOP FROM 2306968NA DATE APPROVED:4/08/26
  11. CUSTOMER2026-04-17 19:50:39· email/email
    Thank you! 😊
  12. CUSTOMER2026-04-19 00:00:16· email/email
    This is the tracking :)
  13. AGENT2026-04-20 07:42:15· email/helpdesk
    Hi Mikayla, Thank you for sending your return and providing the proof of postage, we truly appreciate it! Once your return reaches our warehouse or the tracking confirms delivery, we’ll process your request promptly. Feel free to check in with us for updates or let us know once the tracking shows it has been successfully delivered. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re happy to help! Kindest, Ja xx
  14. AGENT2026-04-20 07:42:41· email/helpdeskINTERNAL
    2301985NA / AD7B4B2883571 - ON HOLD RF SD: Apr-18-26 / TN: 9500111561786108722255
  15. CUSTOMER2026-04-20 20:01:04· email/email
    Awesome, thank you so much!
  16. AGENT2026-04-21 11:02:43· email/helpdesk
    Dear Mikayla, You are most welcome! It's always our pleasure to assist our valued customers. If you have any other concerns, please don’t hesitate to reach out. We’re here to help! Wishing you a wonderful day! Kindest, Elaine xx
  17. AGENT2026-04-23 11:05:54· email/helpdeskINTERNAL
    4/22/2026 #2301985NA AD7B4B2883571 MIKAYLA SCHOENFIELD NMAIZLACBOTS 1 USPS9500111561786108722255 326796 4/23/2026 4/22/2026 #2306968NA N/A MIKAYLA SCHOENFIELD NMAIZLATOPXS 1 USPS9500111561786108722255 326797 4/23/2026
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