31,919 tickets1-100

Re: Order #2312208NA exchange

Courtney Epps · courtepps@gmail.com · Gorgias #216706366

closed
Opened
15 Apr 2026, 01:37
Closed
19 Apr 2026, 20:28
Assignee
Nikka - Returns Team
returnsreturns_approvedreturns_clarif on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-15 01:37:09· email/email
    Hi! I would like to exchange for a medium top and medium bottom. Please let me know the next steps, this was just delivered today Thank you
  2. AGENT2026-04-15 12:03:29· email/helpdesk
    Hi Courtney, Thank you for getting in touch. We are confirming your exchange request and have approved the exchange for the following items: Returning: MAIA - MENDE Pink Scoop Bikini Set: Top / S++ / Bottom / S / Normal (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: MAIA - MENDE Pink Scoop Bikini Set: Top / M / Bottom / M / Normal (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2312208NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara
  3. AGENT2026-04-15 12:03:35· email/helpdeskINTERNAL
    2312208NA / 2312208NAEX MAIMEN2ABOTM 49 / MAIMEN2TOPM 94
  4. CUSTOMER2026-04-17 12:15:34· email/email
    What do you mean "Dispatch Note" is that just your approval email for the exchange?
  5. AGENT2026-04-19 20:26:42· email/helpdesk
    Hi Courtney, The Dispatch Note refers to the document that came with your order. It is specifically issued for your order and includes the order details, such as the items purchased, the quantity of each item, the shipping address, and the order reference number. I’ve attached a copy that you can print, fill out, and include with your return package.
  6. AGENT2026-04-19 20:28:11· email/helpdesk
    Hi Courtney, Kindly disregard our previous email and refer to this one instead. The Dispatch Note refers to the document that came with your order. It is specifically issued for your order and includes the order details, such as the items purchased, the quantity of each item, the shipping address, and the order reference number. I’ve attached a copy that you can print, fill out, and include with your return package. Once you have shipped out your items, please send us a snapshot of your return postage receipt, showing the tracking number and courier used, so we can monitor the status of your parcel. If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka
  7. AGENT2026-04-29 14:27:01· email/helpdeskINTERNAL
    2312208NA / 2312208NAEX EX PROCESSED April 29, 2026 NEW ORDER 2324129NA 4/28/2026 #2312208NA 2312208NAEX COURTNEY EPPS MAIMEN2ABOTS 1 UPS1Z0H94350308311497 328488 4/29/2026 4/28/2026 #2312208NA 2312208NAEX COURTNEY EPPS MAIMEN2TOPSPP 1 UPS1Z0H94350308311497 328489 4/29/2026
Replies are sent through Open Doors, so they stay on the customer record.