Anna Peacock · apeacock2000@gmail.com · Gorgias #218642747
closed
Opened
27 Apr 2026, 16:03
Closed
27 Apr 2026, 22:07
Assignee
Trish - Orders
or_missing itemorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-27 16:03:04· email/email
Hi,
I have just received my order but the bikini top is missing from my
delivery. My order number is #2319991NA. Here is a photo for reference.
Could you please look into this and let me know how this can be resolved? I
would appreciate the missing item be sent out as soon as possible.
Thank you for your assistance!
AGENT2026-04-27 18:19:49· email/helpdesk
Dear Anna,
Thank you for bringing this to our attention, and we’re sorry to hear about the missing top.
We recommend first checking inside the matching zip bag that came with your order, as well as the FedEx bag, since items can sometimes be tucked away in either of these.
If you are still unable to locate the item, can you confirm if the parcel looks like it was tampered with in any way? If yes, please send a photo of the FedEx packaging showing the damages and the shipping label/sticker on the outside visible (readable).
Kindest,
Trish
CUSTOMER2026-04-27 18:32:58· email/email
Hi Trish,
I found it, sorry!!! I appreciate your correspondence.
AGENT2026-04-27 22:07:32· email/helpdesk
Dear Anna,
Thank you for getting back to us.
On behalf of Trish and TRIANGL's Orders Team, you are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
May you have a great day! :)
Kindest,
Katrina x
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