CUSTOMER2026-04-03 08:58:19· email/email
Hi Triangl team!
I hope you're well.
I'm just emailing about an order I placed yesterday, which has now been
cancelled.
I'm wondering what went wrong? This is my first time purchasing from
Triangl, as I've always loved your suits, but am Canadian, so they are a
bit pricey!!
I really loved one from the new collection and decided to purchase it, but
it was then cancelled later on in the day.
If there's anything that can be done to place another order with the same
items, I would truly appreciate it.
Let me know!
AGENT2026-04-03 10:17:40· email/helpdesk
Dear Lola,
Thanks for reaching out regarding Order #2307338NA.
We were about to process your order when our shipper informed us that your payment was EXPIRED on their end. For that reason, we are unable to proceed with the order processing and your payment has not reflected on our end.
We want nothing more than to accommodate your order. Kindly contact your bank to inquire if there is a workaround for this issue. Alternatively, you may also place another order using another card or PayPal as a payment method.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle
CUSTOMER2026-04-03 15:33:36· email/email
Hi,
Thank you for the quick reply.
I've tried over three different payment methods, credit, debit and prepaid,
and all order have been canceled on me.
Is there another issue going on?
I've contacted my bank and nothing seems to be the issue from my side of
payment.
Please let me know.
AGENT2026-04-03 18:31:41· email/helpdesk
Dear Lola,
Thank you so much for your patience, and I’m really sorry this has been such a frustrating experience, especially after trying multiple times.
Upon checking, the payments' statuses show as expired, and the orders were automatically canceled, which usually happens when the payment authorization is not fully completed during checkout.
I can also see that the attempts were made using the same Visa card ( 2 x orders ), including via Apple Pay ( 1 x order ).
We recommend trying to place the order again, ensuring that all payment details are entered correctly and that the checkout process is completed without interruption.
If the issue continues, it may also help to try:
Using a different browser or device
Clearing your browser cache
Try a completely different card that is not associated with your Apple Pay or the Visa card previously used. If available, using PayPal with a different funding source can also help bypass this issue.
Thank you for your understanding, and we hope you’ll be able to complete your purchase successfully.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
CUSTOMER2026-04-04 10:17:21· email/email
Hi Trish,
Thank you for your response.
All cards have been verified upon purchase and i've called the bank.
Both bikinis are now out of stock unfortunately.
This is quite frustrating as it seems as though the orders are canceled
because the bikinis may be going out of stock. I really wanted this bikini
and it's my first time ever purchasing, so safe to say this wasn't exactly
the experience I was expecting, especially not for a higher end bikini.
Thank you again for the help, but I don't feel as though repurchasing will
change anything, and I've done everything on my end to ensure payment goes
through.
AGENT2026-04-04 12:46:05· email/helpdesk
Dear Lola,
Thank you so much for your message, and I’m really sorry for the experience you’ve had. I completely understand how disappointing this must feel, especially as it's your first time ordering with us.
I can assure you that the cancellations were not due to the items going out of stock, but rather because the payment authorisation was not successfully completed. That said, I completely understand how it may have felt that way, especially with the timing, and I’m very sorry for the frustration this has caused.
I can also see that you’ve gone above and beyond in trying multiple payment methods and contacting your bank, and I truly appreciate the effort you’ve made to place your order.
Regarding the bikinis, I’m really sorry they are now out of stock. I know that’s incredibly disappointing after everything.
Thank you again for your patience and for giving us a try.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish