Re: Order Number #2268913NA

Hi Courtney, We understand that resolving this matter is urgent and we are committed to finding a resolution. The tracking for Order #2268913NA shows your parcel as delivered on Thursday, 3/5/26 at 10:59 AM and was signed for by C.Zuidma. Please see a snapshot of the proof of delivery below. I have also attached a copy of the proof of delivery as reference: https://www.fedex.com/fedextrack/?trknbr=513924951435 We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support.html You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=513924951435&trkqual=2461099000~513924951435~FX&manageDelivery=disputeDeliveryGuest If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Jesselle XX

Dear Courtney, Thank you for reaching out back to us. We feel sad that you are unable to find your order. We will need to coordinate this concern with the courier first to investigate this further and file a trace case for you. Please know that we have no control over how fast our Courier can do the investigation and submit their final result. We hope you understand that we will need to wait for FedEx's investigation result to come in before we can move forward with a resolution. Thank you for your patience and understanding. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Please check with FedEx on Apr 04 and update CX. Thank you. x Request #SFC32023381 created.

FedEx UPDATE: 4/2/2026 5:25 PM FedEx Case# SFC32023381 - Package Research > Disputes Delivery https://prnt.sc/AAEiPYP8mZQX Thank you for your email. I apologise that your customer is disputing the delivery. I have reviewed the proof of delivery and included the GPS coordinates, which indicate the parcel was delivered to the correct location and signed for. Could you please forward the GPS information to your customer and ask them to confirm receipt? If they still cannot locate the parcel, let me know and we will escalate the case for further investigation.

No GPS delivery location info from the tracking page: https://prnt.sc/xjwMqgxdGOcu Unable to check if there's any attachment FedEx shared via Hub. PM sent to Katrina to confirm.

4/20/2026 9:23 PM FedEx Case# SFC33216963 - Package Research > Disputes Delivery Good afternoon, I am very sorry the customer has disputed this delivery, we do have this as delivered for you to the customers address provided and handed over to them directly. POD 05/03/2026 10:59 am signed for by C.Zuidma , I have no GPS tracking on file for this delivery, this only stays on file for roughly and month and is then removed, due to this being delivery back at the beginning of March we can no longer provide this to you. Please let me know if you need anything else, I am sorry for the inconvenience.

Dear Courtney, This is Katrina from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx regarding your order and they have insisted that the delivery was completed correctly. We understand that you’ve previously checked, but given the time that has passed, we kindly ask if you could please check once more with your housemates, neighbours, building management, or concierge in case someone may have accepted the parcel on your behalf or is holding it for you. Please feel free to get back to us with any updates. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Katrina x