Re: Order# 2303443NA

Dear Dafni, Thank you for getting in touch, and we're glad to assist. We have received your Refund & Exchange Request # 6382832887105, and we regret to hear the sizing did not fit. We've noted your refund request for the MAIA - ALINA top S , bottom S / Normal. We'd love to help you with the exchange, but unfortunately, one of the items you need, the MAIA - ELVI bottom M / Normal is low in stock and may no longer be available once your items arrive back to our warehouse. We apologize for the inconvenience caused. We would like to offer 2 options; place a new order today to secure the styles you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-14 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2303443NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. Look forward to your confirmation. Kindest, Elaine xx

CLARIF , 2303443NA / 6382832887105 MAIELVTOPM 62 , MAIELVABOTM 23 / AOOS MAIMEN2TOPM 103 , MAIMEN2ABOTM 34

Dear Dafni, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your concern and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel

Dear Dafni, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - ALINA Pink Crochet Scoop Bikini Set - S / S Normal MAIA - ELVI Red Star Scoop Bikini Set - S / S Normal MAIA - MENDE Pink Scoop Bikini Set - S / S Normal (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: 6382832887105 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Men-2b Karel Doormanstraat 14 3262 PD Oud-Beijerland The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kim xx

RF: 2303443NA / 6382832887105

RT https://triangl.gorgias.com/app/views/1073535/218216978 TN 870944457219 - in transit - SD 4/24/26

FOR PROCESSING #2303443NA 6382832887105 #2303443NA #6382832887105 Dafni Papantoniou MAIMEN2TOPS 1 870944457219 887 5/1/2026 #2303443NA #6382832887105 Dafni Papantoniou MAIMEN2ABOTS 1 870944457219 888 5/1/2026 #2303443NA #6382832887105 Dafni Papantoniou MAIELVABOTS 1 870944457219 889 5/1/2026 #2303443NA #6382832887105 Dafni Papantoniou MAIELVTOPS 1 870944457219 890 5/1/2026 #2303443NA #6382832887105 Dafni Papantoniou NMAIALIABOTS 1 870944457219 891 5/1/2026 #2303443NA #6382832887105 Dafni Papantoniou NMAIALITOPS 1 870944457219 892 5/1/2026