31,243 tickets1-100

Re: Return Order 2297521NA - Issue with Website

Michaela Hannigan Ā· michaelahannigan5@gmail.com Ā· Gorgias #215302420

closed
Opened
6 Apr 2026, 01:31
Closed
9 Apr 2026, 07:56
Assignee
Unassigned
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-06 01:31:31Ā· email/email
    Hello- I just tried to do a return for an item but got an error message on the website. I would like to exchange both the top and bottoms for the Vinca Loko and the Mica Porte. The number is 2297521NA. The return is due Tuesday so any help would be appreciated. The reason for return is to small
  2. AGENT2026-04-07 07:20:01Ā· email/helpdesk
    Hi Michaela, Thank you for reaching out, we are here to help. Just let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and we’ll guide you through the exchange process. Kindest regards, Dy
  3. AGENT2026-04-07 07:20:24Ā· email/helpdeskINTERNAL
    PENDING APPROVAL 2297521NA / B867742887127
  4. CUSTOMER2026-04-08 00:11:10Ā· email/email
    I want to make a return not an exhange
  5. AGENT2026-04-09 07:56:38Ā· email/helpdesk
    Hi Michaela, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: VINCA - LOKO Sparkle Triangle Bikini Set - XXS / XXS Cheeky MICA - PORTE Pink Geometric Crop Bikini Set - XXS / XXS Cheeky (Send the full sets and bags/pouches in their original plastic packaging.) Return Authorization (RA) Number: B867742887127 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kim xx
  6. AGENT2026-04-09 07:56:49Ā· email/helpdeskINTERNAL
    RF: 2297521NA / B867742887127
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