Re: Request #6B69072894489

Dear Jordan, We are reaching out regarding your Refund request for order #2309764NA We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double check this and process your request as soon as possible. Kindest, Dy

CLARIFICATION / 2309764NA / 6B69072894489 4/20/2026 #2303695NA 6B69072894489 JORDAN PRESTON VINBAN2ABOTS 1 FEDEX870813122306 326341 4/21/2026 4/20/2026 #2303695NA 6B69072894489 JORDAN PRESTON VINBAN2TOPS 1 FEDEX870813122306 326342 4/21/2026 4/20/2026 #2303695NA 6B69072894489 JORDAN PRESTON MAIDORBBOTS 1 FEDEX870813122306 326343 4/21/2026 4/20/2026 #2303695NA 6B69072894489 JORDAN PRESTON MAIDORTOPSP 1 FEDEX870813122306 326344 4/21/2026 4/20/2026 #2309764NA N/A JORDAN PRESTON VINBAN2TOPM 1 FEDEX870813122306 326345 4/21/2026 4/20/2026 #2309764NA N/A JORDAN PRESTON VINBAN2ABOTM 1 FEDEX870813122306 326346 4/21/2026 4/20/2026 #2309764NA N/A JORDAN PRESTON VINDORTOPM 1 FEDEX870813122306 326347 4/21/2026 4/20/2026 #2309764NA N/A JORDAN PRESTON MAIDORBBOTM 1 FEDEX870813122306 326348 4/21/2026

Hi Jordan, Thank you for getting back to us and confirming your returned items as well as the one you kept. We're pleased to inform you that your refund for order #2309764NA is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. Regarding the items from order #2303695NA, it appears that the return process may not have been followed as outlined. We kindly ask that you notify us before sending any items back, as this helps prevent the risk of lost parcels. Additionally, all returns must be logged in our system and issued a Return Authorization (RA) number to ensure they are processed correctly. As a one-time courtesy, we'll gladly assist you still and we are willing to make an exception and process an exchange for you. Please let us know your top 5 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We look forward to hearing back from you! Kindest, Reena

FP 2309764NA / 6B69072894489 2303695NA DOD April 6, 2026 -returned 2 full sets -unauthorized return / OFFRED OTE EX

Dear Jordan, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2303695NA and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Reena

Hi Jordan, Thank you for getting back to us, and we’re glad to assist with your exchange! We’ve noted that you’d like to exchange for the MAIA - TINE SPARKLE in size M (top and bottom) with normal coverage. I can see that two sets were returned from order #2303695NA. To proceed with your one-time exchange and ensure everything is processed together, could you please provide your next top 3 alternative options? Please let us know the specific Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will process the one that is available. Once we have those, we’ll be happy to move forward with your request. We look forward to hearing back from you! Kindest, Reena

OTE 2303695NAEX (for processing) -returned 2 full sets NMAITINTOPM 87 / NMAITINABOTM 15 -Cx to provide additional set for EX

Hi Jordan, Thank you for your response. However, we do not provide digital gift cards or store credit. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request. We look forward to hearing back from you! Kindest, Kyla

Dear Jordan, Thanks for sending this through! We're pleased to inform you that your MAIA - TINE SPARKLE Set: M / M Normal & MAIA - AZURE SPARKLE Set: M / M Normal has been processed. A new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Joan

EX PROCESSED: 5/6/2026 | New Order: 2328453NA #2303695NA / 2303695NAEX OTE - Unauthorized Return - NOT ELIGIBLE FOR EX/RF