30,691 tickets1-100

Re: Return Request for ORDER #2313277NA and ORDER #2312821NA

Rachel Jones Jones ¡ rachel6.jones0522@gmail.com ¡ Gorgias #217052148

closed
Opened
16 Apr 2026, 21:06
Closed
30 Apr 2026, 05:00
Assignee
Dy - Returns Team
Order
2313277
returnsreturns_approvedreturns_follow-upreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-16 21:06:01¡ email/email
    Hello, I need to make a return and I've followed up with the email provided for returns but I have not received a response yet. I see your policy requires the items to be received at your warehouse within 14 days of delivery so I would greatly appreciate your *urgent* attention to this matter. I have the bikinis in their original packaging and with original tags and hygiene liner, the suits are not worn.
  2. AGENT2026-04-17 09:33:59¡ email/helpdesk
    Dear Rachel, Thank you for reaching out, and I sincerely apologize for the delay in getting back to you—we completely understand how frustrating that must be, especially when you're trying to return your items within the required timeframe. We’re also sorry to hear that the bikinis didn’t quite meet your expectations. We understand how important it is for everything to feel just right, and we’re here to make this process as smooth and stress-free as possible for you. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - PIGI Neoprene Scoop Crop Bikini Set - Top / L :: Bottom / L / Cheeky MAIA - ALINA Pink Crochet Scoop Bikini Set - Top / L :: Bottom / L / Cheeky MAIA - ALINA Pink Crochet Scoop Bikini Set - Top / L :: Bottom / L / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2313277NARF and 2312821NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel
  3. AGENT2026-04-17 09:34:12¡ email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/216885823 2313277NA / 2313277NARF 2312821NA / 2312821NARF
  4. CUSTOMER2026-04-21 21:07:23¡ email/email
    Hello, Thank you for your quick response. I've shipped the package to the TRIANGL RETURN address via USPS. Please see tracking number: 9536 1154 1191 6111 5126. Both orders are being shipped in one package and dispatch note for both orders are in the return package. Please let know if there is any other information you need. Rachel Jones
  5. AGENT2026-04-23 01:46:15¡ email/helpdesk
    Dear Rachel, Thank you for getting back to us. Could you please send us the postage receipt showing the tracking number? We’re currently unable to track the return with the details provided. We look forward to hearing from you. Kindest, Pearl
  6. AGENT2026-04-23 01:46:27¡ email/helpdeskINTERNAL
    2313277NA / 2313277NARF 2312821NA / 2312821NARF Request POP
  7. AGENT2026-04-29 11:54:14¡ email/helpdeskINTERNAL
    2313277NA / 2313277NARF 2312821NA / 2312821NARF 4/27/2026 #2313277NA N/A RACHEL JONES NMAIALITOPL 1 USPS9536115411916111512669 328051 4/28/2026 4/27/2026 #2313277NA N/A RACHEL JONES NMAIALIBBOTL 1 USPS9536115411916111512669 328052 4/28/2026 4/27/2026 #2313277NA N/A RACHEL JONES ESTPIGTOPL 1 USPS9536115411916111512669 328053 4/28/2026 4/27/2026 #2313277NA N/A RACHEL JONES SIDPIGABOTL 1 USPS9536115411916111512669 328054 4/28/2026 4/27/2026 #2312821NA N/A RACHEL JONES NMAIALIBBOTL 1 USPS9536115411916111512669 328055 4/28/2026 4/27/2026 #2312821NA N/A RACHEL JONES NMAIALITOPL 1 USPS9536115411916111512669 328056 4/28/2026
  8. CUSTOMER2026-04-29 20:53:20¡ email/email
    Hello, Thank you for your patience as I've been out of town. Please see attached.
  9. CUSTOMER2026-04-29 20:55:57¡ email/email
    Hi Pearl, It appears this was delivered on 27Apr2026.
  10. AGENT2026-04-30 05:00:15¡ email/helpdesk
    Dear Rachel, Thank you for sending this through, your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Dy
  11. AGENT2026-04-30 05:00:21¡ email/helpdeskINTERNAL
    2313277NA / 2313277NARF 2312821NA / 2312821NARF
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