Re: Triangle Bikini

Hi Ella, Thank you for reaching out, and we’re sorry to hear about the issue with your bathing suit. We understand how concerning this must be, especially after only a few uses. We truly appreciate you bringing this to our attention and will do our best to assist you with a resolution. Could you please send us a separate email using the same email address used for your purchase? In that way, we'll be able to check if we can accommodate you in any way. We look forward to hearing from you. Kindest, Denise xx

2291646NA DOD March 26, 2026 / not linked

Hi Ella, We do review each case individually, and for faulty item reports, we just have a quick process to follow so we can assist you as efficiently as possible and find the best resolution for you. Could you please confirm the following details for us: Full Name Address (shipping or billing) Phone Number Style name and sizes of the bikini Once we have these details, we’ll be able to move forward and look into the best option for you. Looking forward to your response! Kindest, Nikka

2291646NA / ID Check (2/6)

Hi Ella, Thank you for your reply. We apologize for the confusion. We would like to ask for the details used in purchasing the order: Full Name Address (shipping or billing) Phone Number From there, we will assess if we can accommodate you further. We look forward to hearing back from you soon! Kindest, Joanna

Dear Ella, Thank you for letting us know! As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? We look forward to hearing from you. Kindest, Nikka

Hi Ella, Thank you for emailing us the requested photos, happy to check on your concern. Can you please share the following details: How many times has the item been worn? Was the item machine washed? How was the item dried and stored? Did the item come in contact with any rough surface? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? From there, we will assess if we can accommodate your request. Kindest, Joanna

Dear Ella, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding our follow-up questions regarding your reported faulty top and wanted to kindly remind you that we’re awaiting your response to proceed further. Can you please share the following details: How many times has the item been worn? Was the item machine washed? How was the item dried and stored? Did the item come in contact with any rough surface? Was the item used in water activities (e.g., surfing, jet skiing, etc.)? From there, we will assess if we can accommodate your request. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna

Dear Ella, Thank you for your reply. We completely understand how disappointing this must be. Our bikinis are designed to be long-lasting, and with the right care, the materials and colors should maintain their quality over time. We always recommend closely following the care instructions provided with your swimwear. In this case, the issue does not appear to be due to a manufacturing fault but rather a result of how the item was washed. While we appreciate that you used a gentle or hand-wash setting, we do not recommend placing bikinis in the washing machine under any setting. Even on delicate cycles, machine washing can put undue stress on fragile elements like clasp, tassel, logo and underwires. As outlined in our Care Instructions, our suits require cold hand washing only and need extra special care and attention to prevent damage. We’re sorry that we’re unable to replace the product, but we truly appreciate your feedback on the material. Although this is the case, we’re happy to make an exception and offer you free shipping on your next purchase. You can use code FS2291646NAJS and it is valid for one use within the next three months. We truly appreciate your continued trust in our brand and hope this helps in some way. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for your understanding! Kindest, Joanna - Returns Team xx

#2291646NA - DECLINED due to machine washed