31,243 tickets1-100

Re: Your Exchange request # 8809F22903041: Approved

Tamara Derouen ¡ lindsderouen@gmail.com ¡ Gorgias #219029767

closed
Opened
29 Apr 2026, 20:59
Closed
2 May 2026, 11:55
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_fp on-holdreturns_follow-upreturns_processedtrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-29 20:59:29¡ email/email
    Hi there, I am attaching proof of postage below. I was curious how the exchange works, do you wait until you receive my item before sending the exchange? Thanks in advance!
  2. CUSTOMER2026-04-29 21:00:20¡ email/email
    Please see my proof of return below.
  3. AGENT2026-04-29 22:01:51¡ email/helpdesk
    Dear Tamara, Thank you for sending this through! Your proof of return has been noted, and we’ll process your exchange as soon as your tracking status is in transit. You’ll receive a confirmation email once your request has been processed. In the meantime, if you need any further assistance, please don’t hesitate to reach out. Thank you, and have a wonderful day! Kindest, Joan xx
  4. AGENT2026-04-29 22:02:03¡ email/helpdeskINTERNAL
    ON-HOLD: TRACKING UPDATE | EX #2318607NA / 8809F22903041 SD 4/29/2026 TN 1ZA877200340646036 Pickup
  5. AGENT2026-05-02 11:55:05¡ email/helpdesk
    Dear Tamara, Hope this email finds you well! We're pleased to inform you that your exchange for MAIA - ALINA S++ TOP has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Reena
  6. AGENT2026-05-02 11:55:07¡ email/helpdeskINTERNAL
    2318607NA / 8809F22903041 EX PROCESSED 5/2/26 NEW ORDER #2325874NA TN IN TRANSIT https://prnt.sc/1_KHfs4oe6-v
  7. AGENT2026-05-11 09:56:15¡ email/helpdeskINTERNAL
    WH 5/6/2026 #2318607NA N/A LINDSEY DEROUEN NMAIALITOPSP 1 UPS1ZA877200340646036 330456 5/11/2026
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