Hi there,
I am attaching proof of postage below. I was curious how the exchange works, do you wait until you receive my item before sending the exchange?
Thanks in advance!
CUSTOMER2026-04-29 21:00:20· email/email
Please see my proof of return below.
AGENT2026-04-29 22:01:51· email/helpdesk
Dear Tamara,
Thank you for sending this through!
Your proof of return has been noted, and we’ll process your exchange as soon as your tracking status is in transit. You’ll receive a confirmation email once your request has been processed.
In the meantime, if you need any further assistance, please don’t hesitate to reach out.
Thank you, and have a wonderful day!
Kindest,
Joan xx
Dear Tamara,
Hope this email finds you well!
We're pleased to inform you that your exchange for MAIA - ALINA S++ TOP has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Reena
AGENT2026-05-02 11:55:07· email/helpdeskINTERNAL
2318607NA / 8809F22903041
EX PROCESSED 5/2/26
NEW ORDER #2325874NA
TN IN TRANSIT https://prnt.sc/1_KHfs4oe6-v