Dear Kayla,
Thank you for getting in touch, we have received your Exchange Request #2295972972844
We are eager to assist but unfortunately, the style you have selected–VINCA - SKY HIGH Blue Triangle Bikini Top:L
is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: 2295972972844
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order # 2400113NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Lynn
Hi,
I was out of town and missed this email. The size I need in the top (large) is still in stock. Will you provide me with a new code to avoid the shipping cost please? Thank you!
CUSTOMER2026-08-12 17:26:34· email/email
I am re ordering the set because I am on a time crunch, if I could get a response that would be great.
AGENT2026-08-12 20:36:34· email/helpdesk
Hi Kayla,
Thank you for confirming your return request. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We appreciate your understanding and patience.
Here’s your unique free shipping code: EXCHANGE-TRIANGL-32
It is valid for one order and can be used within the next 48 hours. Once you've placed your new order, kindly email us your new order number, and we’ll promptly send you the return instructions.
We look forward to hearing from you soon!
Kindest,
Joan xx
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