New customer message on August 5, 2026 at 2:40 am

Dear Maria, Thank you for reaching out! I'm so sorry to hear about the delay with your order. I completely understand how frustrating it must be to have been waiting for so long, especially after FedEx advised that they may have lost your package. We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. If the shipment is confirmed to be lost, we'll work with you to find the best resolution, whether that's arranging a replacement or another suitable option. Please expect another email from us soon. Kindest, Trish

If no update by Aug 07, pls FF up and make sure to check in with the CX too. Thanks! x #2391140NA | 532552796587 No movement since Tuesday, 21/07/2026 Request #SFC41473700 created.

8/5/2026, 9:15 AM FedEx Case# SFC41473700 - Tracking https://prnt.sc/sIAhYMJfvRhS Thank you for contacting FedEx. Firstly, I would like to sincerely apologise for any inconvenience this matter may have caused and for the concerns regarding the limited tracking information available for your shipment. I can confirm that I have now been assigned to your enquiry and have taken ownership of Case C-251039682. I will be managing this investigation and working to obtain further information regarding the shipment's whereabouts. To assist us with our investigation, please could you complete the below questionnaire with as much detail as possible: General description of the goods and any specific features: Model: Serial Number: Weight and Dimensions: Colour of the packaging: Colour of the missing goods: Is there another name by which the goods may be known?: Are there any labels, markings, or logos on the package (excluding the TNT/FedEx shipping label)?: Is a photograph available of the missing goods?: Value of the items (individual and total): Cost invoice available?: Providing this information will help us raise the appropriate enquiries and support any depot searches that may be required. Once we receive your response, we will continue our investigation and keep you informed of any developments. We will provide you with a further update no later than 09:20 on 06/08/2026, even if our investigation remains ongoing at that time. Thank you for your continued patience and understanding.

Dear Maria, This is Trish from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve already reached out to FedEx about your order. They’ve acknowledged our email and are looking into it. Please know we’ll continue to monitor this and follow up until it’s resolved for you. You can rest assured we’re working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don’t hesitate to reach out, and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Trish x

If no update by Aug 11, pls FF up. Thanks! x #2391140NA | 532552796587 No movement since Tuesday, 21/07/2026 For detailed searching, but unable to reply to FedEx yet The MALA - SANGRIA CROCHET STRIPE is not found in the Cost Price Sheet Notified Yvonne Awaiting updated list

Cost Price Sheet Updated For detailed searching Request #SFC41878211 created.

8/11/2026 7:46 PM FedEx Case# SFC41878211 - Tracking https://prnt.sc/zlXedLfdfvK_ Thank you for you email and shipment information provided. My apologies for the delay in responding. I will be taking responsibility to ensure that all the necessary steps are taken to locate your shipment. I will keep you informed of any updates regarding this and will come back to you by 12.45pm tomorrow. My sincere apologies again for any inconvenience this is causing you and your customer.

Dear Maria, We wanted to provide you with another update regarding your shipment. FedEx has requested a detailed description of the parcel and its contents, including the value of the items, to assist them in locating it. We’ve provided the requested information, and FedEx is now actively working on locating your parcel. At this stage, we’re still waiting for their next update, but please rest assured that we’re continuing to follow up with them and will let you know as soon as we receive any further information. We completely understand how frustrating it is to have to wait while your parcel is being located, and we’re very sorry for the continued uncertainty and inconvenience this has caused. We truly appreciate your patience and understanding while we work with FedEx to get this resolved. We’ll keep you updated as soon as we hear back. Kindest, Trish

If no update by Aug 13, pls FF up and make sure to check in with the CX too. Thanks! x #2391140NA | 532552796587 No movement since Tuesday, 21/07/2026 FedEx Case# SFC41878211 <-- Ongoing detailed searching