Asli grace · baranasli0@gmail.com · Gorgias #235165817
closed
Opened
12 Aug 2026, 13:18
Closed
12 Aug 2026, 13:18
Assignee
Anna - Orders
Order
2400183
or_undeliverableorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
AGENT2026-08-12 13:18:35· email/helpdesk
Dear Asli,
Thank you for your recent purchase.
We're writing to let you know that we've contacted FedEx regarding your parcel, which is currently showing a "Clearance Delay – Import" status. The tracking information indicates that the shipment is being handled through a non-FedEx broker, and we've asked FedEx to confirm the current status and advise whether any action or documentation is required to clear the parcel through customs.
We're currently awaiting their response and will get back to you as soon as we receive further information.
We appreciate your patience and understanding in the meantime.
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