Re: Conversation with Nicholas Pandolfo

Hi, thanks for your message! I understand you did not receive the dispatch note that should be included inside your return parcel. The dispatch note is the document that came with your order, and it’s placed inside the return so the warehouse can match it to the correct return request. If you never received it, you’ll need the Returns Team to issue a replacement dispatch note. Please email [returns@triangl.com](mailto:returns@triangl.com) with your order number and RA code, and they’ll help you from there. Thanks, and please hold on for a moment while I transfer the chat. Our expected waiting time for a response in chat is 1 min.

Hi there! I’m Kelly, and I'll be helping you today. :)

I'm so sorry to hear that you need to make an exchange. Let me forward your concern to the Returns Team for an exchange assistance. Do you mind sending the following information. - Order number: - Refund or Exchange: - Style Name and Sizes you are Returning: - Style Name and Sizes you need if Exchanging: - Can you also confirm if there's any change in your shipping address? (for exchange request)

Did you submit a refund request?

What's the order number?

Did you get the return address?

Noted on the order number.

I see, we need to contact Returns Team again so they can modify your request.

Allow me to forward the details of the exchange. Are you going to exchange it for a different style or a different size?

Noted. I have forwarded your concern to the Returns Team for review. Allow them to get back to you via email within 24 to 48 hours for further assistance. Kindly monitor your spam and junk folder as some emails ends up there.

In the meantime, is there anything else that I can help you with?

I am glad I was able to help.

Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.

Hi, needed an exchange style. Thank you - 2392442NA / D63EC32968227 (approved for refund) - wish to get an exchange style instead. - MALA BANC in S top and S cheekiest bottoms, please

HI Nicholas, Thank you for getting in touch. We understand that you wish to update your request from refund to exchange. Please be advised that the MALA - BANC style is priced higher than the items being returned. Due to this price difference, we recommend placing a new order for the bikini to ensure a smooth transaction. If this works for you, you may: PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2393442NA We will provide you with the complete return instructions once confirmed. We look forward to hearing back from you! Kindest, Reena

2393442NA / D63EC32968227 Approved 7/30/26

Dear Nicholas, Thank you for getting back to us and sharing your new Order #2400594NA. Your return for Order #2393442NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: SOFI - COOKIE Halter Bikini Top - XS / Bottom - XS Tie-side Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: D63EC32968227 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Gelou

RF & REP 2393442NA / D63EC32968227