Re: Hello, i have sent a return package to you and paid 40$ for it and have also sent a tracking order a ...

Hello, i have sent a return package to you and paid 40$ for it and have also sent a tracking order and information about it on mail. I now see it has been returned to me back in my country because noone picked the package from the post office??? What has happened with that?

#2382312NA

Tracking number: CJ949859620NO

This is the mail i sent to you: Hello! As requested, I have attached the proof of postage for my return, along with the postage receipt. Order number: #2382312NA The parcel has now been shipped from Norway. Tracking number: CJ949859620NO This parcel contains: Refund RA: 2382312NARF Exchange RA: 2382312NAEX The dispatch note has been included in the parcel with the relevant return and exchange details. Please let me know if you need any additional information. Kind regards, San​​dra Fra: Returns Team <returns@triangl.com> Sendt: lørdag, 11. juli 2026 17:30 Til: Sandra Bakef <sandra.baker2003@hotmail.com> Emne: Conversation with Sandra Bakef Dear Sandra, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for confirming your request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - AZURE SPARKLE Crop Bikini Top S++/ Bottom M / Standard / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2382312NARF Also, we are confirming your exchange request and have approved the exchange for the following items: Returning: MAIA - AZURE SPARKLE Crop Bikini Top S/ Bottom XS / Standard / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: MAIA - MATO Red Terry Towelling Scoop Bikini Top S/ Bottom XS / Standard / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2382312NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Addresses - For customers located in Jersey, CI, and European countries outside the EU, you may send your items to either of the addresses below: Jersey, Channel Islands TRIANGL Group Limited Bethlehem Centre, La Rue Des Buttes St. Mary, JE3 3DS Jersey, Channel Islands Hong Kong TRIANGL RETURNS c/o WeTIAM Global Solutions Limited 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Switzerland / Norway / Non-EU Europe: Please do not send returns to the Netherlands warehouse. Returns from non-EU countries may be declined, may not be eligible for refund or exchange, and any duties or charges incurred will be the customer’s responsibility. • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn Image On Wed, Jul 08 2026, at 03:01 PM, Sandra Bakef wrote: Okay thank you!!! Im looking at the different models and will contact you later again! Thanks again!

Okay

Yes

Correct

Yes okay, but why has it happened?

Everything was returned as it came. Nothing was wrong

I sent mail about it and everything i did was correct

Okay

No