CUSTOMER2026-08-04 18:20:45· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Yifei
Lastname:
Wu
Email:
fayewoo0428@gmail.com
Phone:
16466172177
Ordernumber:
2396661NA
Body:
Hello,
Please find the tracking to my return here: TRACKING NUMBERS
**** **** 0508 6216 1515 89
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AGENT2026-08-05 02:41:08· email/helpdesk
Hi Yifei,
Thank you for sending this through!
It looks like the tracking number you've provided is partially hidden, so we're unable to locate the return.
Could you please send us a photo of the actual return postage receipt you received when you mailed the parcel? This should show the full tracking number and the warehouse address used for the return.
Once we receive it, we'll be happy to look into this for you.
Thank you, and we look forward to hearing from you!
Kindest,
Jetz
CUSTOMER2026-08-05 11:03:08· email/email
Sorry about that. This should be the full number via USPS, 4209457823079500113405086216151589
Or using this link: https://tools.usps.com/tracking/4209457823079500113405086216151589# (https://tools.usps.com/tracking/4209457823079500113405086216151589#)
—
AGENT2026-08-06 13:29:05· email/helpdesk
Hi Yifei,
We appreciate your patience, thank you for resending the tracking details.
We will process your request once received in our warehouse.
Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered.
Kindest,
Dy xx
AGENT2026-08-06 13:29:57· email/helpdeskINTERNAL
#2396661NA 8EEE0E2971384
TN: 4209457823079500113405086216151589
SD: 8/4/2026
CUSTOMER2026-08-10 16:02:25· email/email
Hello,
I just want to follow up on this return, which I believe was delivered
successfully last Friday. Please let me know the latest. Thank you.
AGENT2026-08-12 07:49:04· email/helpdesk
Dear Yifei,
We're pleased to inform you that we’ve received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Crystel
AGENT2026-08-12 07:49:17· email/helpdeskINTERNAL
8/10/2026 #2396661NA 8EEE0E2971384 YIFEI WU NVINBLATOPXS 1 USPS4209457823079500113405086216151589 353626 8/11/2026
8/10/2026 #2396661NA 8EEE0E2971384 YIFEI WU TIEBLACBOTS 1 USPS4209457823079500113405086216151589 353627 8/11/2026
#2396661NA / 8EEE0E2971384