CUSTOMER2026-08-02 14:21:56· email/email
Hello! I did an order yesterday
ORDER #2400048NA
I want to cancel my order and if it's not possible then change the address
as I didn't notice that I put the wrong address.
The new address would be to Mexico:
R. Las Olas, Blvd Kukulkan Km 8 Zona Hotelera, apt 703, Cancún, Quintana
Roo, 77500, México.
AGENT2026-08-02 14:31:57· email/helpdesk
Hi Eugenia,
Thank you for your recent purchase! Thank you for getting in touch with us as well.
I understand you wish to make changes to the shipping address of your order #2400048NA. As much as we would like to, we can only make simple changes to shipping addresses such as house numbers, street names, and destination city. The parcel should still be going to the same state and country.
That being said, we will not be able to update your shipping address. The next best option available to us is to cancel this order and issue a full refund to you so you can repurchase with the correct address.
We’ve gone ahead and processed the cancellation of your order as requested, and a full refund has been issued to your original payment method.
Your refund transaction ID is 25112865. Please allow 5–7 business days for the funds to appear in your account, depending on your card provider.
You can now place a new order using the correct shipping address.
If you have any further questions, feel free to reach out anytime. We’ll be glad to assist.
For follow-ups, please include all of your questions in one email so we can handle everything efficiently.
Kindest,
Trish