Maddy Dang · maddy.dang22@gmail.com · Gorgias #233341450
closed
Opened
1 Aug 2026, 02:10
Closed
1 Aug 2026, 03:50
Assignee
Unassigned
customer caregentrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-08-01 02:10:00· email/email
You received a new message from your online store's contact form.
Country Code:
AU
Reason For Contacting:
orders-and-shipping
Firstname:
Madeleine
Lastname:
Dang
Email:
maddy.dang22@gmail.com
Phone:
0412322529
Ordernumber:
2335688NA
Body:
Hi!
I ordered this set a couple of months ago, I went on a boat and
the bottoms fell off the boat as they were hanging off and sunk!
😭 I was wondering whether I'd be able to repurchase the bottoms
in my size but separately to the top. Thank you!
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AGENT2026-08-01 03:50:39· email/helpdesk
Hi Madeleine,
Thank you for reaching out.
I’m sorry to hear about what happened with your bikini bottom; that must have been frustrating! At this time, our bikinis are only available as complete sets, and we don’t offer the option to purchase tops or bottoms separately. We truly appreciate your understanding
Please don’t hesitate to reach out if you have any other questions or concerns — we’re always glad to assist. Wishing you a wonderful day!
Kindest,
Mavi xx
Replies are sent through Open Doors, so they stay on the customer record.