Re: A shipment from order #2355810NA has been delivered

Hi Jessica, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on June 10, 2026, and your request was sent on July 3, 2026, which unfortunately falls outside of this timeframe. We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can. You can also find more details about our Returns Policy here: [https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Additionally, for your return RA CFCE142934123, as communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, as we have not yet received your return within the specified timeframe, your RA Number is no longer valid, and we are unable to process your refund/exchange. For more information, please see: https://triangl.com/pages/frequently-asked-questions We appreciate your understanding and please let us know if we can be of further assistance. Kindest, Pearl

#2350056NA CFCE142934123 / Archived - Invalid RA 2355810NA / declined due to DOD - 23 days

Hi Jessica, Thank you for your kind message, and we deeply appreciate your continuous support to Triangl! We usually decline requests that are made beyond our 14 days returns policy, but just as the last thing we want is an unhappy customer, we're happy to notify you that we would love to make a one-time exception to proceed with a refund request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - SILVER SPARKLE Crop Bikini Top XS / SILVER SPARKLE Bikini Bottom S / Minimal / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2355810NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Kiara

OTE RF Approval - SM Approved 2355810NA / 2355810NA

Dear Jessica, You are most welcome! It's always our pleasure to assist our lovely customers. Please send us a photo of your postage receipt once you have posted your returns so we can process your request promptly. If we can be of any additional help, please do not hesitate to reach out to us. Have a great day! Kindest, Pearl

Dear Jessica, Thanks for reaching out. That doesn't sound typical. We suggest using regular post as opposed to commercial couriers like FedEx or DHL, as they can be costly. You may go to your local post office and have it shipped as regular post as this will significantly lower the cost (just save the receipt for future reference). Shipping costs differ from one location to another. It would be best to check with your local post office. We recommend using the cheapest registered/trackable mailing service that's most affordable for you as we cannot be held liable for any loss. Please make sure to keep a record of the tracking details. Kindest, Pearl

Dear Jessica, You're very welcome! We're glad we could assist. If there’s anything else we can assist you with, please don’t hesitate to contact us anytime. Have a great day. Kindest, Denise xx

Dear Jessica, Thank you for getting back to us. Regarding your Refund request for order #2355810NA, we've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please list the Style Name and Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Reena

OTE 2355810NA / 2355810NARF Missing SKU: MIMSILTOPXS 7/27/2026 #2355810NA N/A JESSICA SMITH MINSILFBBOTS 1 USPS420945789505506611816204575516 350885 7/29/2026

Hi Jessica, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Jetz