31,919 tickets1-100

Re: Return Order Number: #2387403VA

Katherine Zimmer 路 zimmerkatherine5@gmail.com 路 Gorgias #232268535

closed
Opened
24 Jul 2026, 21:44
Closed
9 Aug 2026, 04:52
Assignee
Reena - Returns Team
returnsreturns_clarificationreturns_snooze_48hrstrianglchasing-no-replychannel-email

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  1. CUSTOMER2026-07-24 21:44:43路 email/email
    Hi, I am looking to exchange this order that I received as a birthday gift, I would like to change it to a different style of bathing suit. How can I go about this? Thanks!
  2. AGENT2026-07-28 13:28:43路 email/helpdesk
    Dear Katherine, Thank you for getting in touch - we love hearing from you and value your feedback. What was the reason your order wasn't right - fit, style, color? Can we assist in exchanging the bikini for another size or style (of the same price as your original order)? Before we continue with your request, can you please share the below details: 1. Order Number (if not available, full name, email or shipping address used to complete the order) 2. Style Name / Sizes you are returning 3. If exchanging, Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for Once we have received the above details, we can then accommodate your request based on our exchanges/refunds policy which can be found here: https://triangl.com/a/returns (https://triangl.com/a/returns) We will provide you with the return instructions once your request is confirmed. Kindest, Kiara
  3. AGENT2026-07-28 13:28:54路 email/helpdeskINTERNAL
    POSSIBLE CORRECT ORDER: 2387403NA / GIFT
  4. CUSTOMER2026-07-28 22:08:42路 email/email
    Hi, The reason for the return is because the material is itchy and uncomfortable. I would like to exchange it to a different style of bikini. This was a birthday present so is it possible if the price is more for me to pay the difference? 1. #2387403NA Kate Zimmer 1742 Pleasantdale Dr. Encinitas, CA 92024 2. Tie side Cheekiest - silver sparkle () dara- silver sparkle () 3. BOTTOMS tie side, cheekiest Este - butter crochet stripe (S) TOP Este - butter crochet stripe top (XS)
  5. AGENT2026-07-31 04:36:41路 email/helpdesk
    Hi Katherine, Thank you for getting back to us and for providing the order details. We're sorry to hear that the material wasn't as comfortable as you had hoped, especially since it was a birthday present. We completely understand wanting to exchange it for a style that you'll enjoy wearing. Unfortunately, we can only process exchanges for items that are the same price as your original purchase. At this time, we're unable to exchange for a higher-priced item and have you pay the difference. To proceed with your request, please let us know the top 3 Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. We look forward to hearing back from you! Kindest, Reena
  6. AGENT2026-07-31 04:36:45路 email/helpdeskINTERNAL
    2387403NA DOD July 16, 2026 Initial July 25, 2026 -gift / EX req w/UG
  7. AGENT2026-08-07 04:52:13路 email/helpdesk
    Dear Katherine, I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding order #2387403NA and wanted to please remind you that we鈥檙e awaiting your response to proceed further. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we鈥檒l be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Reena
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