CUSTOMER2026-07-24 21:44:43· email/email
Hi, I am looking to exchange this order that I received as a birthday gift,
I would like to change it to a different style of bathing suit. How can I
go about this?
Thanks!
AGENT2026-07-28 13:28:43· email/helpdesk
Dear Katherine,
Thank you for getting in touch - we love hearing from you and value your feedback.
What was the reason your order wasn't right - fit, style, color? Can we assist in exchanging the bikini for another size or style (of the same price as your original order)?
Before we continue with your request, can you please share the below details:
1. Order Number (if not available, full name, email or shipping address used to complete the order)
2. Style Name / Sizes you are returning
3. If exchanging, Style Name + Sizes (Style + Top/Bottom Sizes + Bottom Shape if applicable) you would like to exchange for
Once we have received the above details, we can then accommodate your request based on our exchanges/refunds policy which can be found here: https://triangl.com/a/returns (https://triangl.com/a/returns)
We will provide you with the return instructions once your request is confirmed.
Kindest,
Kiara
AGENT2026-07-28 13:28:54· email/helpdeskINTERNAL
POSSIBLE CORRECT ORDER: 2387403NA / GIFT
CUSTOMER2026-07-28 22:08:42· email/email
Hi,
The reason for the return is because the material is itchy and
uncomfortable. I would like to exchange it to a different style of bikini.
This was a birthday present so is it possible if the price is more for me
to pay the difference?
1. #2387403NA
Kate Zimmer
1742 Pleasantdale Dr.
Encinitas, CA 92024
2. Tie side Cheekiest - silver sparkle ()
dara- silver sparkle ()
3. BOTTOMS tie side, cheekiest Este - butter crochet stripe (S)
TOP Este - butter crochet stripe top (XS)
AGENT2026-07-31 04:36:41· email/helpdesk
Hi Katherine,
Thank you for getting back to us and for providing the order details.
We're sorry to hear that the material wasn't as comfortable as you had hoped, especially since it was a birthday present. We completely understand wanting to exchange it for a style that you'll enjoy wearing.
Unfortunately, we can only process exchanges for items that are the same price as your original purchase. At this time, we're unable to exchange for a higher-priced item and have you pay the difference.
To proceed with your request, please let us know the top 3 Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
We look forward to hearing back from you!
Kindest,
Reena
AGENT2026-07-31 04:36:45· email/helpdeskINTERNAL
2387403NA
DOD July 16, 2026
Initial July 25, 2026
-gift / EX req w/UG
AGENT2026-08-07 04:52:13· email/helpdesk
Dear Katherine,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2387403NA and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Reena