You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
brett
Lastname:
sexson
Email:
brett@sexson.org
Phone:
3039165614
Ordernumber:
#2330243NA
Body:
Hi I got the MALA - JAVE Blue Crochet Balconette Bikini
Set × 1
Top / XS / Normal and I wore it once since I got it and it's
already stained/splotchy and has a hole in it.
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AGENT2026-07-19 08:51:11· email/helpdesk
Dear Brett,
Thank you for reaching out to us.
As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request.
We look forward to hearing from you.
Kindest,
Crystel
AGENT2026-07-26 11:03:58· email/helpdesk
Dear Brett,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the photos of your concern and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Crystel
Dear Brett,
Thank you for emailing us, happy to check on your concern.
Can you please share the following details:
Was the item used in a hot tub or chlorinated pool?
Was the item machine washed?
Was the item washed using hot or cold water?
Was there any detergent or soap used?
How was the item dried and stored?
Was the item used in water activities (e.g., surfing, jet skiing, etc.)?
Was any tanning oil, sunscreen, or lotion applied before or during wear?
From there, we will assess if we can accommodate your request.
Kindest,
Joanna