Re: Return

Dear Marshall, Thank you for reaching out to us. We have received your Refund Request for Order #3508CDM. We value your feedback, may we ask what was the reason your order wasn't right - fit, style, color? To proceed with your request, please confirm the Style Name/s you are returning, and we will send you the complete return instructions. If you have other concerns, please let us know and we're here to help. We hope to hear from you soon. Kindest, Elaine xx

Order# 3508CDM , DOD June 30, 2026

Dear Marshall, I hope this email finds you well. We're reaching out to follow up on our previous email regarding your return request for Order# 3508CDM. We wanted to please remind you that we're awaiting your response, and confirmation of the returning items to proceed further. Please be advised that if we don't hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we'll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon.

Dear Marshall, Thank you for confirming your return request — we’re glad to assist. We're sorry to hear your order didn’t arrive in time for your vacation. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: CORFU - Regular - L TAN - Regular - L CORLU - Regular - L (Send back the item/s, please include your bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 3508CDMRF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and CASA DEL MAR packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States CASA DEL MAR RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by CASA DEL MAR. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. CASA DEL MAR cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx

RF 3508CDM / 3508CDMRF

31/7/2026 #3508CDM THOMAS M TAYLOR N/A REGCORBOTL 1 UPS1ZF2152B0274995670 1 Aug-05-2026 31/7/2026 #3508CDM THOMAS M TAYLOR N/A REGCOR2BOTL 1 UPS1ZF2152B0274995670 2 Aug-05-2026 31/7/2026 #3508CDM THOMAS M TAYLOR N/A REGTANBOTL 1 UPS1ZF2152B0274995670 3 Aug-05-2026