New customer message on July 21, 2026 at 7:40 am

Hi Katie, Thank you for your recent purchase. I understand you wish to update your shipping address for Order #2393723NA. To make sure we process the correct details, please confirm the below details - NAME: STREET ADDRESS (NAME & NUMBER): CITY: STATE: COUNTRY: ZIP: PHONE: An email has been sent to our shipper to see if still possible. Please allow up to 24 hours for them to get back to us with an update and we will send you another email to let you know what the outcome is. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Katrina x

Dear Katie, Good day! We hope you’re doing well. We’re reaching out with an update regarding your order #2393723NA. As we haven’t received a response to our previous email, we’ve proceeded with cancelling your order. Your refund transaction ID is 25453440. The refunded amount should appear in your account within 3–7 business days, depending on your card provider. We truly appreciate your interest in our pieces, and we’d be delighted to welcome you back anytime. Should you wish to place a new order, please feel free to visit our website and use your preferred shipping address at your convenience. If you have any other questions regarding your order, please don’t hesitate to reach out and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Katrina x