Hello! I have a bikini from y'all that I've worn a few times and love. I went to put it on today and the buckle snapped. I have had it for less than a year, and have a couple Triangl bikinis I've had for much longer in the same size with the same buckle in the back with no issues. The bottoms are still perfectly fine, and I was hoping there would be some way to replace or fix the top so I can wear it as a set again. I will attach pictures to this email!
Thank you,
Emery
AGENT2026-07-07 05:47:57· email/helpdesk
Hi Emery,
Thank you for reaching out to us. We're very sorry to hear that the buckle on your bikini top snapped. We understand how disappointing that must be, especially since you've only had the bikini for less than a year and have enjoyed wearing it. We also appreciate your continued support and are glad to hear you've had a great experience with your other TRIANGL bikinis.
Thank you for attaching photos of the issue. We'd be happy to look into this further for you.
To proceed, could you please send us a new email using the same email address that was used to place your order? Please include the following in the subject line:
In relation to ticket 229098625
Once we receive your email, our team will review the details, including the photos, and determine the best way to assist you.
Thank you for your patience. We look forward to hearing from you and helping resolve this for you.
Kindest,
Joanna
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